Quotulatiousness

January 2, 2014

Green Bay playoff game at risk of TV blackout in home market

Filed under: Business, Football, Media — Tags: , , , , — Nicholas @ 08:39

For some reason, I had the impression that NFL blackout rules didn’t apply in the post-season, but Dan Zinski says there’s a real risk that the Green Bay Packers may not sell all of their tickets for this weekend’s game against the San Francisco 49ers:

Packer fans are the greatest, most loyal and diehard fans in the world. Which explains why, as of Wednesday afternoon, there were reportedly still 7,500 tickets available for Sunday’s home playoff game against the San Francisco 49ers.

Huh?

Yes it’s true. Amazingly, the Packers are struggling to sell out their home playoff game. Despite their fans being better than everyone else’s fans.

[…]

The tickets must be sold by 3:40 PM Thursday to avoid a blackout. But if history is any indication the NFL will give the Packers an extension.

If the Packers still can’t sell the tickets and the blackout goes into effect? Look for a mass exodus out of Green Bay and Milwaukee and into all the towns where the game is on television. That will be a bad time to be traveling anywhere in Wisconsin.

And just wait until Sunday night when everyone is driving home, totally wasted. In the name of public safety, maybe the state government should buy up the tickets.

My guess is that the nightmare scenario won’t come to pass, that the tickets will get bought up and everyone will be able to see the game. And what an enjoyable game it will be…for people who hate the Packers.

On the other hand, I’ve seen predictions that the game-time temperature could be as low as -15F, which would be the coldest game in NFL history (the current record is -13F at the “Ice Bowl” in 1967). I wouldn’t blame the fans quite as much for not wanting to be part of that kind of historical event.

Update, 3 January: Earlier this afternoon, the Packers announced that they’d sold all the tickets to the game (a local business apparently stepped in to buy the remainder), so the game will be available on TV in the Wisconsin area. The weather reports are looking worse, however, as the temperature could go as low as -18F (or -25F) with a potential windchill of -53F. Brrrrrrrrrrrr.

December 31, 2013

Social networking – your weak contacts may be the most valuable ones

Filed under: Business, Technology — Tags: , , , — Nicholas @ 10:20

Tim Harford explains why your friends and family are not the most valuable members of your extended social network … at least when it comes to looking for jobs:

This dispiriting stuff reminded me of Mark Granovetter’s work on “the strength of weak ties”, published in 1973. Granovetter, a sociologist, brought together two disparate strands of work: a survey of how people with professional or managerial jobs had found those jobs; and a theoretical analysis of the structure of social networks.

Start with the theoretical observation first: the most irreplaceable social connections, paradoxically, are often rather weak or distant ones. A family group or clique of close friends all tend to know each other and know similar things at similar times. Their social ties are strong but also redundant, in the sense that there are many different paths through which information could pass from one member of that group to another.

By contrast, “weak ties” between one social cluster and another are valuable precisely because the social contact is unusual. Information passed along a weak tie will often be totally new — and if it doesn’t arrive through the weak tie, it is unlikely to arrive at all.

Granovetter then supplemented this theoretical idea with his survey, showing that it was very common for people to find jobs — especially managerial jobs and jobs with which they were satisfied — through personal contacts. The old saw is true: it’s not what you know, it’s who you know. Or as Granovetter put it in his book Finding a Job, what matters most is “one’s position in a social network”.

But this is not because of crude nepotism: the key contacts who helped jobseekers find jobs were typically distant rather than close friends — old college contacts, perhaps, or former colleagues. Granovetter’s analysis made this finding make sense: it’s the more peripheral contacts who tell you things you don’t already know.

This observation has certainly been true for many of my jobs: colleagues from a decade or more in the past suddenly pop up with an interesting position or business opportunity (such contacts are all the more interesting because they’re completely unexpected).

December 24, 2013

Indian gold bugs go home

Filed under: Bureaucracy, Business, India, Middle East — Tags: , , , , — Nicholas @ 09:19

The Indian government has been attempting to restrict the domestic gold market, but there’s a big loophole in the rules that many travellers are taking advantage of while they can:

Faced with curbs on gold imports and crash in international prices leaving it cheaper in other countries, gold houses and smugglers are turning to NRIs to bring in the yellow metal legally after paying duty. Any NRI, who has stayed abroad for more than six months, is allowed to bring in 1kg gold.

It was evident last week when almost every passenger on a flight from Dubai to Calicut was found carrying 1kg of gold, totalling up to 80kg (worth about Rs 24 crore). At Chennai airport, 13 passengers brought the legally permitted quantity of gold in the past one week.

“It’s not illegal. But the 80kg gold that landed in Calicut surprised us. We soon got information that two smugglers in Dubai and their links in Calicut were behind this operation, offering free tickets to several passengers,” said an official. The passengers were mostly Indian labourers in Dubai, used as carriers by people who were otherwise looking at illegal means, he said. “We have started tracing the origin and route of gold after intelligence pointed to the role of smugglers,” he said.

Reports from Kerala said passengers from Dubai have brought more than 1,000kg of gold in the last three weeks. People who pay a duty of Rs 2.7 lakh per kg in Dubai still stand to gain at least Rs 75,000 per kg, owing to the price difference in the two countries. Gold dealers in Kerala say most of this gold goes to jewellery makers in Tamil Nadu and Andhra Pradesh.

December 23, 2013

Induced aversion to a particular Christmas song

Filed under: Business, Cancon, Media, Personal — Tags: , , , — Nicholas @ 00:01

Earlier this year, I had occasion to run a Google search for “Mr Gameway’s Ark” (it’s still almost unknown: the Googles, they do nothing). However, I did find a very early post on the old site that I thought deserved to be pulled out of the dusty archives, because it explains why I can — to this day — barely stand to listen to “Little Drummer Boy”:

Seasonal Melodies

James Lileks has a concern about Christmas music:

This isn’t to say all the classics are great, no matter who sings them. I can do without “The Little Drummer Boy,” for example.

It’s the “Bolero” of Christmas songs. It just goes on, and on, and on. Bara-pa-pa-pum, already. Plus, I understand it’s a sweet little story — all the kid had was a drum to play for the newborn infant — but for anyone who remembers what it was like when they had a baby, some kid showing up unannounced to stand around and beat on the skins would not exactly complete your mood. Happily, the song has not spawned a sequel like “The Somewhat Larger Cymbal Adolescent.”

This reminds me about my aversion to this particular song. It was so bad that I could not hear even three notes before starting to wince and/or growl.

Back in the early 1980’s, I was working in Toronto’s largest toy and game store, Mr Gameway’s Ark. It was a very odd store, and the owners were (to be polite) highly idiosyncratic types. They had a razor-thin profit margin, so any expenses that could be avoided, reduced, or eliminated were so treated. One thing that they didn’t want to pay for was Muzak (or the local equivalent), so one of the owners brought in his home stereo and another one put together a tape of Christmas music.

Note that singular. “Tape”.

Christmas season started somewhat later in those distant days, so that it was really only in December that we had to decorate the store and cope with the sudden influx of Christmas merchandise. Well, also, they couldn’t pay for the Christmas merchandise until sales started to pick up, so that kinda accounted for the delay in stocking-up the shelves as well …

So, Christmas season was officially open, and we decorated the store with the left-over krep from the owners’ various homes. It was, at best, kinda sad. But — we had Christmas music! And the tape was pretty eclectic: some typical 50’s stuff (White Christmas and the like), some medieval stuff, some Victorian stuff and that damned Drummer Boy song.

We were working ten- to twelve-hour shifts over the holidays (extra staff? you want Extra Staff, Mr. Cratchitt???), and the music played on. And on. And freaking on. Eternally. There was no way to escape it.

To top it all off, we were the exclusive distributor for a brand new game that suddenly was in high demand: Trivial Pursuit. We could not even get the truck unloaded safely without a cordon of employees to keep the random passers-by from snatching boxes of the damned game. When we tried to unpack the boxes on the sales floor, we had customers snatching them out of our hands and running (running!) to the cashier. Stress? It was like combat, except we couldn’t shoot back at the buggers.

Oh, and those were also the days that Ontario had a Sunday closing law, so we were violating all sorts of labour laws on top of the Sunday closing laws, so the Police were regular visitors. Given that some of our staff spent their spare time hiding from the Police, it just added immeasurably to the tension levels on the shop floor.

And all of this to the background soundtrack of Christmas music. One tape of Christmas music. Over and over and over and over and over and over and over again.

It’s been over 20 years, and I still feel the hackles rise on the back of my neck with this song … but I’m over the worst of it now: I can actually listen to it without feeling that all-consuming desire to rip out the sound system and dance on the speakers. After two decades.

December 21, 2013

Overzealous regulators create nationwide Sriracha shortage

Filed under: Bureaucracy, Business, Food, Government, Health, USA — Tags: , — Nicholas @ 11:56

Baylen Linnekin on the latest attempt to be safer-than-safe in food regulation:

Sriracha rooster sauceLast week California health regulators ordered the makers of Sriracha hot sauce to suspend operations for 30 days. The 30-day hold comes despite the fact the product has been on the market for more than three decades and that “no recall has been ordered and no pathogenic bacteria have been found[.]”

So what’s the issue?

The problem, reports the Pasadena Star News, is that Sriracha is a raw food.

“Because Sriracha is not cooked, only mashed and blended, Huy Fong needs to make sure its bottles won’t harbor dangerous bacteria,” writes the Star News.

Aren’t three decades of sales sufficient proof of that fact?

“The regulations outlining this process have been in existence for years,” writes California health department official Anita Gore, in a statement she sent to L.A. Weekly, “but the modified production requirements were established for the firm this year.”

In other words, the state changed the rules of the game.

Stamp out toystore sexism for the children for the parents!

Filed under: Business, Media — Tags: , , , , — Nicholas @ 11:38

In the Guardian, Sam Leith says the push to eliminate gender stereotypes from toy stores is really for the parents, not for the children:

My daughter wasn’t yet three when it started. First she refused to wear anything that wasn’t pink. Then she announced that she wanted to change her name to Cinderella Barbie Sleeping Beauty. This was an achievement.

We owned no Disney princess DVDs, had never uttered the word “Barbie”, and she wasn’t yet at nursery so it couldn’t have come the route of the nits.

Are the spores of this stuff, I wondered, in the air?

Now my son is two and a half. Dollies delight him not, no, nor fairies, though by your smiling you seem to say so. The two things in the world that interest him most are fire engines and (oddly) zebras. He has a special dance that he does on sighting a fire engine. When he wakes up in the morning and you ask him what he dreamed about, he says: “A fire engine and a zebra.”

Now Marks & Spencer has joined a growing number of retailers in announcing that all its toy marketing will be gender-neutral. Does that mean my next child will grow up free of these obsessions? I’m not counting my fluffy pink chickens.

I don’t want to troll all you good people by trying to make the case that marketing toys by gender is a positive social good to be applauded. But I think there is a case — a pretty strong case — for not getting ventilated about it. And — not to make the perfect the enemy of the good — for seeing the battle against it as a sideshow, and potentially one that could distract us from the main event.

December 16, 2013

Reason.tv – Dirty Jobs’ Mike Rowe on the High Cost of College

Filed under: Business, Education — Tags: , — Nicholas @ 12:04

Published on 13 Dec 2013

“If we are lending money that ostensibly we don’t have to kids who have no hope of making it back in order to train them for jobs that clearly don’t exist, I might suggest that we’ve gone around the bend a little bit,” says TV personality Mike Rowe, best known as the longtime host of Discovery Channel’s Dirty Jobs.

“There is a real disconnect in the way that we educate vis-a-vis the opportunities that are available. You have — right now — about 3 million jobs that can’t be filled,” he says, talking about openings in traditional trades ranging from construction to welding to plumbing. “Jobs that typically parents’ don’t sit down with their kids and say, ‘Look, if all goes well, this is what you are going to do.'”

Rowe, who once sang for the Baltimore Opera and worked as an on-air pitchman for QVC, worries that traditional K-12 education demonizes blue-collar fields that pay well and are begging for workers while insisting that everyone get a college degree. He stresses that he’s “got nothing against college” but believes it’s a huge mistake to push everyone in the same direction regardless of interest or ability. Between Mike Rowe Foundation and Profoundly Disconnected, a venture between Rowe and the heavy equipment manufacturer Caterpillar, Rowe is hoping both to help people find new careers and publicize what he calls “the diploma dilemma.”

December 15, 2013

Wall Street’s dream matchup in 2016 – Christie vs Clinton

Filed under: Business, Politics, USA — Tags: , , , , — Nicholas @ 10:27

Sheldon Richman says the big money folks on Wall Street know who they’d like to see at the top of the tickets for the 2016 presidential election, and they might just get their way:

If you share my belief that the major obstacle to the free society is the national-security/corporate state, 2016 is shaping up to be a year of apprehension. The Wall Streeters, who are among the biggest advocates of partnership between big government and big business, are looking forward to a presidential contest between Hillary Clinton and Chris Christie, a contest the bankers can’t lose.

They have already discounted any populist rhetoric Clinton may need to fight off a primary challenge from, say, Sen. Elizabeth Warren. As “one well-placed Democrat” told Politico, “Wall Street folks are so happy about [having Clinton run] that they won’t care what she says.”

[…]

In Clinton, then, we have a friend of the bankers and a friend of the military-industrial complex, since as secretary of state she was an advocate of a muscular foreign policy, including intervention in Libya. (When she was in the Senate she voted to give George W. Bush a blank check to invade Iraq, and when she was first lady, she pushed Bill Clinton to drop bombs on the Balkans).

“And if the banking class is delighted with Clinton lately,” Politico notes, “the feeling appears mutual.”

Wall Street’s first choice on the GOP side is apparently Chris Christie, the governor of New Jersey. He had his own meeting with the big-money crowd in July 2011. Politico calls him “the candidate with the best chances at winning the support of bankers in the next presidential election.”

At that 2011 meeting: “Henry Kissinger [!], the former secretary of state, stood and pleaded with the governor to enter the presidential race for the good of his country. Christie would, of course, resist their pleas, becoming perhaps even more alluring to those on Wall Street as a prospect for 2016.”

December 5, 2013

The much-touted economic benefits of government subsidized professional sports facilities

Filed under: Business, Economics, Government, Sports — Tags: , , , , , — Nicholas @ 09:32

In short, if there are any positive externalities to governments spending vast sums to erect baseball, basketball, football, or hockey facilities for professional teams … most of the profit is captured by the well-connected and doesn’t benefit the communities who put up the money. I’ve linked to several articles that debunk the usual claims about how building this team a new stadium will provide so many millions of dollars in new spending, and the story always seems to be the same, regardless of the location of the latest corporate welfare pitch.

Earlier this year, Neil deMause linked to this Tampa Bay Times analysis of the local economic impact of the Tampa Bay Rays:

In 2008, Matheson studied sports projects from across the country to see if taxable sales rose after stadiums were built. The study also examined whether tax collections dipped when sports leagues shut down for strikes or lockouts.

“There was simply not any bump at all,” Matheson said.

Tax collections were as likely to drop as rise when a team started play in a new city. And collections dropped during some strikes, but rose during others.

The main reason relates to how spending ripples through an economy, said Dennis Coates, an economist at the University of Maryland, Baltimore County.

When a couple spends $100 for dinner and a movie, much of that money goes to waiters, ticket takers and other local workers and suppliers. Those people, in turn, spend their paychecks on rent, food and other sectors of the local economy.

Each dollar of original spending can contribute $3 to $4 to economic activity and job creation.

Professional sports mute this ripple effect.

“Spending that goes on inside a stadium tends to flow into the pockets of a relatively few, high-income individuals who live a large portion of the year outside the city,” Coates said. “Much of that money flows out.”

[…]

Sports franchises also drain an economy by soaking up taxpayer money that could go to other city services or tax relief — both of which stimulate economic activity.

In her 2005 study, the “Full Count,” Harvard University professor Judith Grant Long pegged Tropicana Field’s public subsidy at 130 percent of its construction cost, one of the highest public shares in the country.

“The real cost of public subsidies for sports facilities is significantly higher than commonly reported,” Long wrote. “Public costs associated with the operation of the facility and foregone property taxes are routinely ignored.”

The best face on Rays economic impact came from two 2008 studies that indicated that baseball bolsters tourism revenues to the tune of $100 million to $200 million a year.

Tourism analysis is an optimistic approach because it focuses only on dollars flowing into the area without examining how baseball might sap local spending levels.

At Field of Schemes, Neil deMause also notes:

The economists note other reasons why sports spending is overblown (some studies could be double-counting fans for each game that they attend even if they’re in town for an entire series, among other things); the whole article is worth reading. And when you’re done with that, check out Shadow of the Stadium’s rundown of other reports on how economists nearly unanimously agree that stadium subsidies are a really, really bad idea. Not that economists are always right, but it should if nothing else put the burden of proof on team owners to show why the heck they should be getting hundreds of millions of dollars in public cash, when nobody can spot any significant public benefits.

December 4, 2013

Prescription contraceptives

Filed under: Business, Law, Religion, USA — Tags: , , , , — Nicholas @ 09:31

Shikha Dalmia argues that the fight over forcing companies to cover contraceptive prescriptions is based on a mistaken view of women’s rights:

The administration argues that acquiescing to such arguments would mean allowing bosses or corporate CEOs to restrict women’s choices to promote their own religious beliefs. “Our policy is designed to ensure that health care decisions are made between a woman and her doctor,” noted White House spokesman Jay Carney. But it’s not bosses who pose the bigger barrier to birth control but doctors themselves.

The only reason American women need insurance coverage for contraception is because they can’t buy birth control pills without a prescription — which doctors won’t hand them without an annual exam. Few dispute anymore — not even the American College of Obstetricians and Gynecologists — that the pills are perfectly safe requiring neither a medical diagnosis nor supervision. They have side effects like every other medicine but none so serious that can’t be effectively communicated through the usual warning labels. Requiring a medical exam assumes that women can’t be completely trusted with their own health. But such paternalism is counterproductive: Most women who stop taking pills don’t do so because they can’t afford them without insurance. (A one-month generic supply from Costco costs $25.) They do so because they can’t always make the time for a doctor’s visit when their prescription runs out. This problem is especially acute for working women — professional or others.

The birth control issue shouldn’t be cast in terms women’s rights versus religious rights. That’ll turn it into a lose-lose proposition. Medical paternalism is a far bigger threat to women’s reproductive choices than religious zealotry. Focusing on the first will do more to give women control over their bodies — including the female employees of Hobby Lobby — than a pitched battle against the second.

December 2, 2013

Reason.tv: Gregg Easterbrook on how football fleeces taxpayers

Filed under: Books, Business, Football, Media — Tags: , , , — Nicholas @ 16:46

Published on 2 Dec 2013

Whether you like football or not — whether you’ve ever bought a ticket to a high school, college, or NFL game — you’re paying for it.

That’s one of the takeaways from The King of Sports: Football’s Impact on America, Gregg Easterbrook’s fascinating new book on the cultural, economic, and political impact of America’s most popular and lucrative sport.

“The [state-supported] University of Maryland charges each…undergraduate $400 a year to subsidize the football program,” says Easterbrook, who notes that only a half-dozen or so college teams are truly self-supporting. Even powerhouse programs such as the University of Florida’s pull money from students and taxpayers. “They do it,” he says, “because they can get away with it.”

At the pro level, billionaire team owners such as Paul Allen of the Seattle Seahawks and Shahid Khan of the Jacksonville Jaguars benefit from publicly financed stadiums for which they pay little or nothing while reaping all revenue. Easterbrook also talks about how the lobbyists managed to get the NFL chartered as a nonprofit by amending tax codes designed for chambers of commerce and trade organizations.

As ESPN.com‘s Tuesday Morning Quarterback columnist, Easterbrook absolutely loves football but also isn’t slow to throw penalty flags at the game he thinks is uniquely America. In fact, he sees the hypocrisy at the center of the business of football as “one of the ways that football synchs [with] American culture….Everyone in football talks rock-ribbed conservatism, self-reliance. Then their economic structure is subsidies and guaranteed benefits. Isn’t that America?”

Easterbrook sat down with Reason‘s Nick Gillespie to discuss The King of Sports, how the business of football burns taxpayers, and whether increased worries about brain injuries and other problems spell eventual doom for the NFL and other levels of play.

Produced by Todd Krainin. Cameras by Meredith Bragg and Krainin.

The FDA and 23andMe

Filed under: Bureaucracy, Business, Health, USA — Tags: , , — Nicholas @ 11:24

Kyle Smith on the FDA’s sudden interest in shutting down private DNA testing company 23andMe:

… the FDA has the power to regulate medical devices, which is the pretext it is using to stop 23andMe. Ordering it to stop selling its personal genome service, the FDA declared that the tube “is a device within the meaning of section 201(h) of the FD&C Act, 21 U.S.C. 321(h), because it is intended for use in the diagnosis of disease or other conditions or in the cure, mitigation, treatment or prevention of disease, or is intended to affect the structure or function of the body.’

It would seem that 23andMe could simply put the words, “not intended for us in the diagnosis, cure, mitigation, treatment or prevention of disease” on its website and satisfy the FDA, but we all know that the motto of today’s federales is “We make it up as we go along.” The FDA seems determined to conduct a lengthy war with 23andMe.

[…]

Using the same reasoning, the FDA might as well shut down WebMd.com because people might type their symptoms into the site, and the response might affect whether or not they choose to go to a doctor. Any computer or iPhone thereby becomes a “medical device” that people can use for the “diagnosis, cure, mitigation, treatment or prevention of disease.”

Come to think of it, that thermometer you use to check your temperature is pretty dangerous too — it might give you either a false positive or a false negative — but why stop there? You exercise to mitigate or prevent disease, don’t you? Maybe the FDA should take your running shoes and your yoga pants away.

November 29, 2013

Australian railway’s Chinese-made locomotives falsely certified as asbestos-free

Filed under: Australia, Business, China, Railways — Tags: — Nicholas @ 08:15

A growing concern for companies that deal with Chinese businesses is when safety is compromised and (as in this case) required safety certifications are falsified:

Railway workers have been exposed to potentially hazardous asbestos after the deadly dust was found in locomotives brought in from China.

The breach of a 10-year ban on the import of products containing the carcinogenic fibre is not the first incident of its kind.

Unions are now demanding tougher policing of Chinese imports, describing the current asbestos-free certificates as a farce.

Last year freight carrier SCT imported 10 locomotives made by China Southern Rail (CSR) to tow iron ore bound for China to port.

To comply with the decade-old Australian ban on asbestos imports, they were certified asbestos-free. However, this was not the case.

National secretary of the Rail, Tram and Bus Union Bob Nanva says maintenance workers raised concerns about the dust.

“We had our maintenance workers repairing a number of diesel engines,” he said.

“They identified a lot of white dust among those engines and asked the question as to whether or not that dust was safe.”

The workers’ concerns were justified. White asbestos — or chrysotile — was found throughout the locomotives, in insulation around the exhaust and muffler system, around coolant pipes and in the brake exhaust section near the roof of the driver’s cabin.

[…]

This is not the first time China has broken the Australian ban on asbestos.

Last year more than 25,000 Chinese-made Great Wall, Chery and Geely cars were recalled after asbestos was discovered in their engine gaskets and brakes.

In decades to come experts expect hundreds of thousands of Chinese casualties from asbestos.

A 1980s film by Szechuan University smuggled out from China shows the tragic story of China’s own Wittenoom — at Dayao, in the province of Yunnan — where asbestos exposures had led to the fatal cancer — mesothelioma.

Back in Australia, it was the same type of blue asbestos, from the Wittenoom mine, that lined Melbourne’s blue Harris trains, potentially poisoning passengers when the walls were broken.

So dangerous were the trains they were sealed in plastic and buried in quicksand at a quarry in Clayton.

Blue asbestos, which is more likely to cause the cancer mesothelioma, is now banned in both countries — but China is now the world’s largest user of white asbestos, which Perth’s asbestos expert Professor Bill Musk warns still causes cancer.

H/T to Craig Zeni for the link.

November 26, 2013

The illusion of omnicompetence

Filed under: Business, Humour, Technology — Tags: , , , , — Nicholas @ 08:38

I’ve expressed this as variations on “the deeper the specialization, the more those specialists feel they’re experts on much wider subjects”. Megan McArdle‘s formulation is rather neater than that:

Amid the chaos, I got a call from the secretary of a very senior executive at the firm. His new voice-recognition software wasn’t working, and he needed me to come up right away.

I had servers that weren’t working right and a bunch of workstations that couldn’t access the network. “He should call the help desk,” I told her.

Her tone was arctic.

“He doesn’t deal with help desk personnel,” she said. “Please come up here right away.”

So I went to the office of Mr. Senior Executive. He was not at his desk. I played with his new software, which seemed to be working fine — a bit slow, but in 1998, voice-recognition software took a while to become acclimated to your voice. I told the secretary it seemed to be working, and I left my pager number. It went off as I got to the elevator bank. I trekked wearily back to the office, where Mr. Senior Executive gestured at his computer. “It still doesn’t work right,” he said, and started to leave the office again.

“Hold on, please,” I said. “Can you show me exactly what’s not working?”

“It’s not doing what I want,” he said.

“What do you want?” I asked.

“I want it to be,” he replied, “like the computer on Star Trek: The Next Generation.”

“Sir, that’s an actor,” I replied evenly, despite being on the sleepless verge of hysteria. With even more heroic self-restraint, I did not add “We can get you an actor to sit under your desk. But we’d have to pay SAG rates.”

Now, when I used to tell this story to tech people, the moral was that executives are idiots. No, make that “users are idiots.” Tech people tend to regard their end-users as a sort of intermediate form of life between chimps and information-technology staffers: They’ve stopped throwing around their feces, but they can’t really be said to know how to use tools.

And, of course, users can do some idiotic things. But this particular executive was not an idiot. He was, in fact, a very smart man who had led financial institutions on two continents. None of the IT staffers laughing at his elementary mistake would have lasted for a week in his job.

Call it “the illusion of omnicompetence.” When you know a lot about one thing, you spend a lot of time watching the less knowledgeable make elementary errors. You can easily infer from this that you are very smart, and they are very stupid. Presumably, our bank executive knew that the phasers and replicators on Star Trek are fake; why did he think that the talking computer would be any more real?

November 25, 2013

When your product is “users” your product improvement is “more surveillance”

Filed under: Business, Liberty, Media, Technology — Tags: , , , , , — Nicholas @ 10:36

Bruce Schneier on the rising tide of non-governmental surveillance:

Google recently announced that it would start including individual users’ names and photos in some ads. This means that if you rate some product positively, your friends may see ads for that product with your name and photo attached — without your knowledge or consent. Meanwhile, Facebook is eliminating a feature that allowed people to retain some portions of their anonymity on its website.

These changes come on the heels of Google’s move to explore replacing tracking cookies with something that users have even less control over. Microsoft is doing something similar by developing its own tracking technology.

More generally, lots of companies are evading the “Do Not Track” rules, meant to give users a say in whether companies track them. Turns out the whole “Do Not Track” legislation has been a sham.

It shouldn’t come as a surprise that big technology companies are tracking us on the Internet even more aggressively than before.

If these features don’t sound particularly beneficial to you, it’s because you’re not the customer of any of these companies. You’re the product, and you’re being improved for their actual customers: their advertisers.

« Newer Posts — Older Posts »

Powered by WordPress