Quotulatiousness

November 9, 2012

FEMA’s embarrassing record

Filed under: Bureaucracy, Media, USA — Tags: , , — Nicholas @ 12:38

Shikha Dalmia on the odd phenomenon that FEMA is just flat-out terrible at doing the job it’s supposed to do — co-ordinating emergency relief efforts — but is still beloved by big-government fans:

Hurricane Sandy hadn’t even touched down when liberals started blowing kisses to FEMA, or Federal Emergency Management Agency, the federal disaster relief agency. A New York Times editorial declared that the impending storm proved that the country needs FEMA-style “Big Government” solutions more than ever. Salon, New Republic and other liberal outfits heartily agreed.

Why do liberals love FEMA so much? Certainly not for its glorious track record. Rather, FEMA has been a great vehicle for expanding the welfare state.

FEMA’s tragic missteps after Katrina earned it well-deserved disgrace. The Times blames those on the Bush administration, whose anti-government philosophy supposedly gutted FEMA. President Obama, the argument goes, straightened things out, and Americans should now “feel lucky” that the agency is there for them. Without it, local and state authorities wouldn’t be able to coordinate where “rescuers should go, where drinking water should be shipped, and how to assist hospitals that have to evacuate.”

So how did the new and improved FEMA perform post-Sandy, a storm for which it had lots of advance warning? Not so well.

It didn’t set up its first relief center until four days after Sandy hit — only to run out of drinking water on the same day. It couldn’t put sufficient boots on the ground to protect Queens residents from roving looters. The Red Cross — on whom FEMA depends for delivering basic goods — left Staten Island stranded for nearly a week, prompting borough President Jim Molinaro to fume that America was not a Third World country. But FEMA’s most egregious gaffe was that it arranged for 24 million gallons of free gas for Sandy’s victims, but most of them couldn’t lay their hands on it.

November 1, 2012

The art of (bad) customer service

Filed under: Business, Humour — Tags: , , — Nicholas @ 10:02

James Lileks had to do the leg work himself to track down a part to fix his stove. After finally getting it, he wanted to express his frustration to the company that sold the stove (but didn’t carry the replacement part he needed):

So. I called Centerpoint, asked to speak to a manager, and had a nice friendly conversation about the fact that I found the part with elementary googling, and I had to pay for it and wait to be reimbursed.

Manager: we have supply channels and have to set up payment contracts and we can’t find anything, and what’s more blah, blah, blah.

To which I said I understood, but the fact of that matter was: I found the part in seconds, which means someone entered the part number into your system, it came up null, and that was it. They’d done their job. They’d checked the box. Move on to the next. So what I get as a customer of your service is that you don’t really look for the part. You search one closet and call it quits. Apparently there’s no leeway for your people to look elsewhere.

She understood my dissatisfaction, of course, but

AAHOOHGA

NEVER “BUT” YOUR UNDERSTANDING OF MY DISSATISFACTION.

Lie to me. Lie to me over and over: I understand your dissatisfaction AND I will be adding this company to our database. I understand your dissatisfaction AND I will be sending my boss a letter about expanding our searches and allowing for more individual initiative on the part of the part-procuring people. I understand your dissatisfaction AND apologize you’ll have to carry a $476 charge on your card while we process your request. I don’t care if none of that’s true. Just say it.

I still think they’re going to try to wiggle out of this somehow. I think my wife was right: they don’t want to fix it. They don’t want to pay for it.

All it took for me to be that cynical was a manager invested too deeply in company policy. I would have trusted them more if they’d lied.

October 27, 2012

Chemophobia, “a fear so rampant that it has infected an entire generation of women”

Filed under: Environment, Health, Media — Tags: , , , — Nicholas @ 12:13

Margaret Wente in the Globe and Mail:

Ms. Williams is right that our bodies contain trace amounts of pretty much everything that’s in our environment. But toxicity is a matter of degree. And technology is so advanced that we can measure trace amounts in parts per trillion. As yet, research has found no trace of harm. For example, after a comprehensive review of environmental causes and risk factors for breast cancer, the U.S. Institute of Medicine found no conclusive link between any of these chemicals and an increased risk of breast cancer. According to Scientific American, “some research shows the toxic load in breast milk to be smaller than that in the air most city dwellers breathe inside their homes.”

[. . .]

This is not to say there’s no impact from environmental factors. But these effects are small and uncertain. To eliminate them all, we’d have to eliminate modernity and return to being hunter-gatherers again.

But I’m afraid chemophobia is here to stay. Fear sells. Fear of chemicals manufactured by rapacious, greedy, money-sucking capitalist enterprises sells even better. Fear is is the main product peddled by interest groups such as the Environmental Defence Fund, which has been quite successful at marketing the notion that invisible dangers lurk all around us. The media love this stuff because it makes for easy headlines: If your shampoo doesn’t kill you, your lipstick will! Fear is a staple of celebrity experts like Dr. Oz, who has advised readers to avoid toxic sales receipts from fast-food restaurants and gas stations.

October 9, 2012

Gewirtz: The Windows 8 user interface

Filed under: Business, Technology — Tags: , , , , , — Nicholas @ 09:19

David Gewirtz is unimpressed with the Windows 8 user interface. To understate the case a wee bit:

… And that’s why, in pure analytical terms, one has to wonder what went through the (fill-in-the-blank) (fill-in-the-blank) misguided brains of Microsoft’s managers, analysts, and strategists when they decided to ditch the Start menu.

I finally decided to load the preview edition of Windows 8 and use it. And, despite the operating itself being a marvel of engineering, ease of use, speed, and underlyng functionality — I’m forced to say that it’s unusable for desktops out of the box. Un-frakin’-usable.

[. . .]

Microsoft, on the other hand, has decided that — rather than make some very minor interface nods to the billion or so users it has — it’s going to force everyone to change how they use their machines.

This is not change in a good way. It’d be as if Ford decided to yank out the typical comfortable interior of a car, and replace it with a motorcycle seat, handlebars, and control interface. One day, grandma would get up to go to work, get in her trusty Ford (which she’s been happily driving for decades) — and not know how to do anything!

Worse, since the motorcycle UI isn’t designed for the inside of a car, using it there would suck. People have tried it, and it’s amusing as an exercise, but it doesn’t really work.

Windows 8’s change to the Start menu is not amusing as an exercise. It’s an insult to all the billions of Windows users the world wide.

Here’s the thing. You get into Windows and it’s Metro. You click the desktop tile because you have real work to do — and you’re stuck. How do you launch apps? There’s no launcher or Start menu. If you don’t know to click in the corner of the screen, you ain’t doin’ nothin’. There’s no hint, no cue, no application, no Start menu. There’s nothing there, there.

October 8, 2012

“It’s high time for the art world to admit that the avant-garde is dead”

Filed under: Education, Media, Religion — Tags: , , , — Nicholas @ 11:12

Camille Paglia in the Wall Street Journal:

Today’s blasé liberal secularism also departs from the respectful exploration of world religions that characterized the 1960s. Artists can now win attention by imitating once-risky shock gestures of sexual exhibitionism or sacrilege. This trend began over two decades ago with Andres Serrano’s “Piss Christ,” a photograph of a plastic crucifix in a jar of the artist’s urine, and was typified more recently by Cosimo Cavallaro’s “My Sweet Lord,” a life-size nude statue of the crucified Christ sculpted from chocolate, intended for a street-level gallery window in Manhattan during Holy Week. However, museums and galleries would never tolerate equally satirical treatment of Judaism or Islam.

It’s high time for the art world to admit that the avant-garde is dead. It was killed by my hero, Andy Warhol, who incorporated into his art all the gaudy commercial imagery of capitalism (like Campbell’s soup cans) that most artists had stubbornly scorned.

The vulnerability of students and faculty alike to factitious theory about the arts is in large part due to the bourgeois drift of the last half century. Our woefully shrunken industrial base means that today’s college-bound young people rarely have direct contact any longer with the manual trades, which share skills, methods and materials with artistic workmanship.

[. . .]

Capitalism has its weaknesses. But it is capitalism that ended the stranglehold of the hereditary aristocracies, raised the standard of living for most of the world and enabled the emancipation of women. The routine defamation of capitalism by armchair leftists in academe and the mainstream media has cut young artists and thinkers off from the authentic cultural energies of our time.

October 2, 2012

Why (some) business experience is valuable for politicians

Filed under: Bureaucracy, Business, Education, Government — Tags: , , , — Nicholas @ 09:34

Megan McArdle writes about the worsening problem of government officials who have never spent any time in the business world, but have huge power over the business environment:

Of course, we’ve had many good presidents with no business experience. But Obama’s whole administration tends to be light on people from outside the academia — NGO — government triangle. It’s something that’s increasingly true of Washington in general — and, I think, increasingly problematic.

[. . .]

The increasingly mandarin elite, hygienically removed from the grubby business of scrounging for customers, frequently seems to have no idea at all what goes on in companies. Stop grinning, Republicans; I mean you too. Yes, too many liberals seem to believe that all infelicitous market outcomes can be cured by appointing a commission composed of really top-notch academics — during the debate over health care reform, the words “peer reviewed study” were invoked by supporters with no less touching a faith than an Italian grandmother performing a rosary for the salvation of the godless Communists. On the other hand, here comes the GOP claiming that entrepreneurship can be started or stopped with small changes in marginal tax rates, as if one were turning on and off a light. This is no less of a technocratic fallacy, even if, as with many technocratic fallacies, there is a grain of sound theory buried somewhere under that towering mountain of unwarranted assumptions.

The result is that companies usually get treated as a rather simple variable in a model rather than the complex organizations they are. For example, you see people reasoning from corporate behavior to efficacy: if fast food companies spend a lot of money on advertising, then said advertising must make kids eat more fast food; if hiring managers demand a college degree for positions that didn’t used to require one, there must be a good business reason. “They wouldn’t do it,” says the argument, “if it didn’t work.”

If you’ve actually worked at a company, this is a ludicrous statement. Companies do stuff that doesn’t work all the time, and it can take decades to unwind even the stupidest expenditures and rules. More importantly, when they do have good reasons, they are often not the reasons that outsiders think. The elite projects their own concerns onto the company, instead of asking the company what it’s worried about.

[. . .]

The flip side of this is the people who think that companies don’t do anything at all that couldn’t be done better by government or academia … except sit back and rake the money in. This is particularly prevalent in discussions of health care, but it frequently pops up elsewhere. My favorite in this genre is Jerry Avorn, the professor of pharmacoeconomics who told Ezra Klein that we didn’t really need drug companies because now academics with good drug prospects could simply go straight to the capital markets and raise money to fund their own projects.

This is simply breathtakingly wrong. For one thing, venture capitalists want an exit strategy before they will put money in, and in biotech, exit is often a sale to a big pharmaceutical firm; no Big Pharma, no VC funds. And second, few newly hatched biotech firms have the complementary capacities to bring a drug to market by themselves. Forget the sales force; I’m talking about the expertise to get the thing through the FDA approval process and produce it in massive quantities. How do they acquire those capacities? They partner with Big Pharma, or license to them.

September 28, 2012

Reason.tv: Rachel Carson’s Silent Spring at 50 Years

Filed under: Books, Environment, History, Media, USA — Tags: , , — Nicholas @ 07:57

“It’s not polite to talk about brown and black people dying because rich white people in America feel better about themselves when the brown and black people don’t get to use DDT,” says the University of Alabama’s Andrew Morriss, co-editor of the new book Silent Spring at 50: The False Crises of Rachel Carson.

Published by the Cato Institute, the collection of essays by environmentalists, law professors, economists, and other analysts argues that the legacy of Carson’s best-known book — widely considered the starting point of the modern environmentalist movement and the international ban on the malaria-fighting pesticide DDT — has caused many more problems than it has solved.

Reason‘s Katherine Mangu-Ward sat down with Morriss to talk about Carson’s work and influence on environmental policy.

September 27, 2012

Yahtzee Croshaw reviews Guild Wars 2

Filed under: Gaming, Humour — Tags: , , — Nicholas @ 00:02

September 22, 2012

The spectre of Ayn Rand is haunting America

Filed under: Books, Economics, Media, Politics, USA — Tags: , — Nicholas @ 10:45

Terence Corcoran on “the most dangerous woman in America”:

Weird, I thought. Why would a world-famous economist, followed by millions, advisor to UN officials and presidents, launch into a personal attack on a novelist who’s been dead more than 30 years by citing one of her novels and paraphrasing the words of one of her characters? How many people have even heard of Ayn Rand? And who the hell cares what one of her characters said in a novel published 60 years ago?

Lots of people, it appears. Ayn Rand may be long dead, but she seems to have been resurrected as the most dangerous woman in America. Judging by the barrage of attacks and references in the media, one can only conclude that Ayn Rand is a pervasive and increasingly powerful force in U.S. politics, possibly on the brink of toppling the prevailing orthodoxies of modern American liberalism.

Media references to Ayn Rand have skyrocketed over the last year, many of them elaborate putdowns. Her name is dropped like a hand grenade into articles and commentaries, as if readers will instantly recognize the menace. Her name has become an explosive device — like Karl Marx’s or Chairman Mao’s — apparently enough to rankle and send shivers down spines.

[. . .]

Rand’s supporters appear to be moving in on Washington’s Cato Institute, a libertarian bastion long headed by Ed Crane but now presided over by John Allison, the Ayn Rand Institute board member. Allison, a former banker from North Carolina, with funding from the billionaire Koch brothers, themselves characters out of Occupy/liberal nightmares, has said he aims to reshape Cato along Randian lines.

This is war. Rand condemned liberals and conservatives, but had even stronger views about libertarians. In a 2009 biography of Rand, author Jennifer Burns records that during Rand’s public speeches, she called libertarians “scum,” “intellectual cranks” and “plagiarists.”

It’s hard to tell today who has more to gain or lose from the seeming resurrection of Ayn Rand as an ideological enemy of the statists. She had no time for most other worldviews, right, left or libertarian. She would have fought the Cato Institute, she would have rejected the Tea Party movement, and she would have sought to demolish the Jeffrey Sachs of the world.

September 17, 2012

The chilling of free speech: corporate defamation suits

Filed under: Australia, Business, Cancon, Law — Tags: , , , — Nicholas @ 13:07

An interesting article in the Toronto Star looks at the idea of reducing the ability of corporations to launch SLAPP lawsuits against private citizens:

Fed up with suits like this (sometimes called Strategic Lawsuits Against Public Participation, or SLAPPs), Australia changed its laws to prevent most corporations from being able to sue for defamation. Canada’s provinces should do the same.

Canada is no stranger to SLAPPs. For example, when Mark Prince created a website inviting people to describe their customer service experiences with Future Shop, he was threatened with a defamation suit. On the advice of a lawyer, Prince shut the site down. It wasn’t that what he’d done was necessarily defamation, but it would simply have cost too much to defend himself.

Cases like this highlight the fact that defamation is easy to allege and hard to defend. Those who claim to have been defamed need only prove that the defendant published something about them to at least one other person, and that a reasonable person would think less of them as a result. Plaintiffs do not have to prove they suffered any actual loss to their reputation, or that the statement was false. Instead much of the burden falls to defendants to prove a defence, such as that the statement was true.

As a result, most people will retract or apologize, even if a statement is true, rather than spend a small fortune defending their right to say it. This chilling effect doesn’t only affect individuals; the news media’s publishing decisions are also influenced by defamation law.

H/T to Bob Tarantino for the link:

September 16, 2012

The other side of the Philip Roth/Wikipedia spat

Filed under: Books, Media — Tags: , , , — Nicholas @ 08:53

I admit that I didn’t follow this story when it got (for a literary spat) saturation coverage in various media outlets. Here (speaking in a private capacity and not as an official Wikimedia Foundation spokesperson) is Oliver, and he’s got a bit of refuting to do:

First, this is not a fundamental flaw in Wikipedia’s central precepts — this is one author and his agents being unable to navigate the internet and/or report the truth with any degree of accuracy. This is our attempt to make our information not only accurate, but verifiable — to ensure that readers have a hope in hell of actually checking the accuracy of our information. This is not achieved by enabling subjects to become the oracles of truth for any article that mentions them, or telling readers “we know it’s accurate because Philip Roth said so, and you’ll just have to trust us on that”. We don’t want readers to trust us. We want readers to think and be able to do their own research.

Second, maybe (although I doubt it) we need to have a frank debate over how we handle primary and secondary sourcing. But for all of the reasons explained above, Philip Roth and the Editorial of Azkaban is a terrible poster boy for such a debate.

Third: people should perhaps start having a debate about the way authors are treated in “proper” sources. The New Yorker, the Guardian, ABC News and the Los Angeles Times — all respected bodies. And all, without being able and/or willing to do their own research, happily published or republished Roth’s assertions. We rely on these organisations for reporting what our politicians do, what our armed forces do, how entities with the power of life and death over humanity are accountable to the people. And they happily gulp down the glorified press releases of anyone who offers to let them touch his Pulitzer.

There’s also a follow-up post providing more information and explanation.

September 11, 2012

Thomas Szasz, RIP

Filed under: Books, Health, Liberty, USA — Tags: , , — Nicholas @ 11:25

A brief obituary notice for Thomas Szasz:

Thomas Stephen Szasz, M.D., 92, died at his home in Manlius, N.Y. on September 8, 2012. He was born in Budapest, Hungary in 1920, and emigrated to the United States in 1938. He graduated the University of Cincinnati with an undergraduate degree in physics in 1941, and as valedictorian of the medical school in 1944. After medical internship at Boston City Hospital and psychiatry residency at the University of Chicago, he pursued psychoanalytic training. [. . .] He argued that what are called mental illnesses are often better described as “problems in living,” and he opposed involuntary psychiatric interventions. His reputation in defense of these principles was launched in 1961 with The Myth of Mental Illness. He published 35 books, translated into numerous languages, and hundreds of articles in the subsequent 50 years.

September 8, 2012

QotD: The European Project

Filed under: Bureaucracy, Europe, Government, Quotations — Tags: , , , , , , — Nicholas @ 10:22

Like all people with bad habits, politicians and bureaucrats are infinitely inventive when it comes to rationalizing the European Project, though they’re inventive in nothing else. Without the Union, they say, there would be no peace; when it’s pointed out that the Union is the consequence of peace, not its cause, they say that no small country can survive on its own. When it is pointed out that Singapore, Switzerland, and Norway seem to have no difficulties in that regard, they say that pan-European regulations create economies of scale that promote productive efficiency. When it is pointed out that European productivity lags behind the rest of the world’s, they say that European social protections are more generous than anywhere else. If it is then noted that long-term unemployment rates in Europe are higher than elsewhere, another apology follows. The fact is that for European politicians and bureaucrats, the European Project is like God — good by definition, which means that they have subsequently to work out a theodicy to explain, or explain away, its manifest and manifold deficiencies.

[. . .]

The personal interests of European politicians and bureaucrats, with their grossly inflated, tax-free salaries, are perfectly obvious. For politicians who have fallen out of favor at home, or grown bored with the political process, Brussels acts as a vast and luxurious retirement home, with the additional gratification of the retention of power. The name of a man such as European Council president Herman Van Rompuy, whose charisma makes Hillary Clinton look like Mata Hari, would, without the existence of the European Union, have reached most of the continent’s newspapers only if he had paid for a classified advertisement in them. Instead of which, he bestrides the European stage if not like a colossus exactly, at least like the spread of fungus on a damp wall.

Corporate interests, ever anxious to suppress competition, approve of European Union regulations because they render next to impossible the entry of competitors into any market in which they already enjoy a dominant position, while also allowing them to extend their domination into new markets. That is why the CAC40 of today (the index of the largest 40 companies on the French stock exchange) will have more or less the same names 100 years hence.

More interestingly, perhaps, Hannan explains the European Union’s corruption of so-called civil society. Suppose you have an association for the protection of hedgehogs because you love hedgehogs. The European Union then offers your association money to expand its activities, which of course it accepts. The Union then proposes a measure allegedly for the protection of hedgehogs, but actually intended to promote a large agrarian or industrial interest over a small one, first asking the association’s opinion about the proposed measure. Naturally, your association supports the Union because it has become dependent on the Union’s subsidy. The Union then claims that it enjoys the support of those who want to protect hedgehogs. The best description of this process is fascist corporatism, which so far (and it is of course a crucial difference) lacks the paramilitary and repressive paraphernalia of real fascism.

Theodore Dalrymple, “Rejecting the European Project”, City Journal, 2012-09-07

September 3, 2012

A bit of common sense in food news

Filed under: Environment, Food, Health, Media — Tags: , , , — Nicholas @ 10:39

Rob Lyons reviews a new book by Mike Gibney that attempts to bring some common sense back to counteract the epidemic of fear-mongering about food:

Given much of the popular discussion about food, it would be easy to despair that we face a future where half the world’s people starve to death while the other half drown in their own fat. The words ‘new food research’ in a news report are often just the lead into another sorry tale about how some aspect of what we eat is going to kill us or how some specific food will provide ‘miracle’ protection against the chronic illnesses of our age.

Professor Mike Gibney’s new book, Something to Chew On, is a welcome step back from all this noise, offering an expert take on many of these claims. Gibney is director of the Institute of Food and Health at University College Dublin and has served on many national and international advisory committees.

[. . .]

Take pesticides, for example. Many people are prepared to pay through the nose to buy organic food which is free of artificial pesticides. But as Gibney points out, those people are actually consuming a far greater weight in natural, plant-produced pesticides that are potentially every bit as cancer-inducing as modern chemicals. ‘Nature abounds with chemicals which, while beautifully natural, are nevertheless risk-laden’, he says, from the deadly poison ricin, found in castor beans, to substances in fava beans that induce a lethal form of anaemia in some susceptible people. The key is in the dose: for both natural compounds and their highly regulated artificial counterparts, the amounts that we actually eat are too small to represent any threat to health.

Indeed, Gibney goes on to make mincemeat of all of the claims made for organic foods: they don’t taste better than conventional crops, they offer no nutritional advantage, and, by being less productive, they are actually wasteful of land. That’s hardly environmentally friendly.

Part of the reason we get such overblown nutritional and health “advice” from the media is the difficulty of conducting nutrition research:

While trying to figure out the effect of eating, or not eating, a particular kind of food on cancer or heart disease, for example, there are numerous confounding factors that get in the way of drawing robust conclusions. People lie about what they eat or simply don’t record it accurately; factors that look like cause and effect can turn out to be mere associations. Even finding enough subjects to look at the effect of diet on a relatively unusual disease, like ovarian cancer, can be very difficult.

[. . .]

The truth is that every study’s results need to be treated with caution and there needs to be open-mindedness about other possible explanations. While it is relatively easy to see the effects of vitamin deficiency, for example, for the most part nutrition research moves forward on the basis of a lot of evidence that is unsatisfactory in one way or another. The endless stream of claims that red meat, sugar, eggs and myriad other foodstuffs cause harm should be treated with an almighty pinch of salt (as do claims about salt, for that matter).

Along the way, Gibney offers his thoughts on personalised nutrition — the possibility of creating diets specifically suited to our own DNA — and epigenetics — the idea that different elements of our DNA can be switched on or off by environmental factors in the womb or the first years of life. He also offers a Jacques Cousteau-like tour of the human gut. Did you know there are 10 times more bacteria living in our guts — 100 trillion — than there are cells in the human body? Did you know those bacteria can sometimes switch on or off changes in our bodies to suit their own needs? Gibney describes our relationship to this mass of bugs as a permanent state of ‘armed peace’, with mutual benefits to both parties: body and bacteria.

August 27, 2012

Restarting the age of space

Filed under: Media, Space, Technology — Tags: , , , , , — Nicholas @ 09:24

sp!ked reposted an older article by James Woudhuysen on the long-term importance of space exploration and the stay-at-home attitudes that oppose further development of the “final frontier”:

One thing unites the critics of lunar exploration. Forty years after man first landed on the moon — on 20 July 1969 — they share a disdain for the grandeur of extra-terrestrial endeavour; for the scale of human ambition involved; for the very idea that human beings should climb into space, as up a mountain, ‘because it is there’.

I have no special preference for size, thrust during lift-off, or the traverse across vast distances. The development of the integrated circuit in the late 1950s, so important to the Apollo programme, was a tribute to miniaturisation rather than to high energy or physical scale. No, my admiration for both Saturn boosters and tiny electronics grows from a respect for open-ended curiosity, for human achievement, and for taking risks. With space travel, a lot of bravery was also at stake. And with both space and the development of semiconductors, there is much teamwork to celebrate — teamwork that, in the case of Apollo, involved not just three astronauts, but the efforts of hundreds of thousands of people.

[. . .]

(more…)

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