Quotulatiousness

January 25, 2012

Lorne Gunter: The long-gun registry was broken from the start

Filed under: Bureaucracy, Cancon, Law, Liberty — Tags: , , , — Nicholas @ 10:55

Writing in the National Post, Lorne Gunter points out that the long-gun registry was even less useful than we thought:

Last month, the RCMP and Statistics Canada were forced to admit that they don’t keep statistics relating to the number of violent gun crimes in Canada that are committed by licensed gun owners using registered guns.

“Please note,” Statistics Canada wrote in response to an access to information request filed by the National Firearms Association, “that the Uniform Crime Reporting (UCR) survey does not collect information on licensing of either guns or gun owners related to the incidents of violent crime reported by police.” Nor does StatsCan’s annual homicide survey “collect information on the registration status of the firearm used to commit a homicide.”

This raises the question: Why did it take so long for the government to begin ridding Canada of the horribly expensive, unjustifiably intrusive federal gun registry? If no one in Ottawa had any systematic way of tracking whether or not Canadians suspected of committing a violent gun crime were licensed to own a gun and had registered the gun being used, then they had no way of knowing whether registration and licensing were having a positive impact on crime.

There are around 340,000 violent crimes reported to police in Canada each year. Just over 2% of those (around 8,000) involve firearms. (There’s another reason to question the initial wisdom of the gun registry: Why was Ottawa expending so much time, effort and taxpayer money on such a tiny percentage of violent crimes, while doing comparatively little to prevent the 98% of murders, robberies, kidnappings, rapes and beatings not committed with a gun?)

Even if you grant the original notion that the government had an overriding need to track gun ownership (over and above the user licensing scheme that pre-dated the registry by decades), this can only count as a waste of time, money, and effort.

January 24, 2012

SOPA Wars II: The Internet Strikes Back

Filed under: Law, Liberty, Media, Technology — Tags: , , , , , — Nicholas @ 13:14

Michael Geist on the remarkable results of the anti-SOPA protests:

Last week’s Wikipedia-led blackout in protest of U.S. copyright legislation called the Stop Online Piracy Act (SOPA) is being hailed by some as the Internet Spring, the day that millions fought back against restrictive legislative proposals that posed a serious threat to an open Internet. Derided by critics as a gimmick, my weekly technology law column [. . .] notes it is hard to see how the SOPA protest can be fairly characterized as anything other than a stunning success. Wikipedia reports that 162 million people viewed its blackout page during the 24-hour protest period. By comparison, the most-watched television program of 2011, the Super Bowl, attracted 111 million viewers.

More impressive were the number of people who took action. Eight million Wikipedia visitors looked up contact information for their elected representatives, seven million people signed a Google petition, and Engine Advocacy reported that it was completing 2,000 phone calls per second to local members of Congress.

The protest launched a political earthquake as previously supportive politicians raced for the exits. According to ProPublica, the day before the protest, 80 members of Congress supported the legislation and 31 opposed. Two days later, there were only 63 supporters and 122 opposed.

[. . .]

It may be tempting for SOPA protesters to declare victory, but history teaches that political wins are rarely absolute. The current Canadian legislation, Bill C-11, is much more balanced than the 2007 proposal, but the digital lock provisions that sparked the initial protest remain largely unchanged. In New Zealand, the government later introduced a more balanced bill with greater safeguards, but the prospect of terminating Internet access was not completely eliminated.

SOPA appears to be headed for the dustbin, but successor U.S. legislation is sure to follow. A political consensus on anti-piracy legislation will eventually emerge, but the day the Internet fought back will remain the elephant in the room for years to come.

January 23, 2012

Richard Branson: End the war on drugs

Filed under: Britain, Health, Law, Liberty — Tags: , , , — Nicholas @ 10:21

In advance of appearing before the Home Affairs Select Committee’s inquiry into drug policy, Richard Branson expresses his anti-prohibition views in the Telegraph:

Just as prohibition of alcohol failed in the United States in the 1920s, the war on drugs has failed globally. Over the past 50 years, more than $1 trillion has been spent fighting this battle, and all we have to show for it is increased drug use, overflowing jails, billions of pounds and dollars of taxpayers’ money wasted, and thriving crime syndicates. It is time for a new approach.

Too many of our leaders worldwide are ignoring policy reforms that could rapidly reduce violence and organised crime, cut down on theft, improve public health and reduce the use of illicit drugs. They are failing to act because the reforms that are needed centre on decriminalising drug use and treating it as a health problem. They are scared to take a stand that might seem “soft”.

But exploring ways to decriminalise drugs is anything but soft. It would free up crime-fighting resources to go after violent organised crime, and get more people the help they need to get off drugs. It’s time to get tough on misguided policies and end the war on drugs.

[. . .]

Drugs are dangerous and ruin lives. They need to be regulated. But we should work to reduce the crime, health and social problems associated with drug markets in whatever way is most effective. Broad criminalisation should end; new policy options should be explored and evaluated; drug users in need should get treatment; young people should be dissuaded from drug use via education; and violent criminals should be the target of law enforcement. We should stop ineffective initiatives like arresting and punishing citizens who have addiction problems.

The next step is simple: countries should be encouraged to experiment with new policies. We have models to follow. In Switzerland, the authorities employed a host of harm-reduction therapies, and successfully disrupted the criminal drug market. In Portugal, decriminalisation for users of all drugs 10 years ago led to a significant reduction in heroin use and decreased levels of property crime, HIV infection and violence. Replacing incarceration with therapy also helped create safer communities and saved the country money — since prison is far more expensive than treatment. Following examples such as these and embracing a regulated drugs market that is tightly controlled and complemented by treatment — not incarceration — for those with drug problems will cost taxpayers a lot less.

Could OPEN address the real problems that SOPA/PIPA were supposed to fix?

Filed under: Law, Liberty, Media, USA — Tags: , , , — Nicholas @ 08:57

Christina DesMarais has a summary of the bill introduced by Congressman Darrell Issa to replace SOPA:

Rep. Darrell Issa (R-California) introduced H.R. 3782, the Online Protection and Enforcement of Digital Trade Act in the U.S. House of Representatives on Wednesday, the same day as an Internet protest when a number of high-profile websites such as Wikipedia went dark. Issa says the new bill delivers stronger intellectual property rights for American artists and innovators while protecting the openness of the Internet. Senator Ron Wyden (D-Oregon) has introduced the OPEN Act in the U.S. Senate.

OPEN would give oversight to the International Trade Commission (ITC) instead of the Justice Department, focuses on foreign-based websites, includes an appeals process, and would apply only to websites that “willfully” promote copyright violation. SOPA and PIPA, in contrast, would enable content owners to take down an entire website, even if just one page on it carried infringing content, and imposed sanctions after accusations — not requiring a conviction.

January 22, 2012

Paulo Coelho: Pirate my work!

Filed under: Books, Law, Liberty, Media, Technology — Tags: , , , — Nicholas @ 11:48

Paulo Coelho finds himself on the opposite side of an issue from where he “should be”:

As an author, I should be defending ‘intellectual property’, but I’m not.

Pirates of the world, unite and pirate everything I’ve ever written!

The good old days, when each idea had an owner, are gone forever. First, because all anyone ever does is recycle the same four themes: a love story between two people, a love triangle, the struggle for power, and the story of a journey. Second, because all writers want what they write to be read, whether in a newspaper, blog, pamphlet, or on a wall.

The more often we hear a song on the radio, the keener we are to buy the CD. It’s the same with literature.

The more people ‘pirate’ a book, the better. If they like the beginning, they’ll buy the whole book the next day, because there’s nothing more tiring than reading long screeds of text on a computer screen.

H/T to Cory Doctorow for the link.

January 20, 2012

Julian Sanchez on SOPA/PIPA: “No matter how bad last season’s crops were, witch burnings are a poor policy response”

Filed under: Economics, Law, Liberty, Media, USA — Tags: , , , , — Nicholas @ 00:08

In a posting at the Cato@Liberty blog, Julian Sanchez discusses the claims of SOPA/PIPA supporters that new legislation is necessary to fight piracy:

Earlier this month, I detailed at some length why claims about the purported economic harms of piracy, offered by supporters of the Stop Online Piracy Act (SOPA) and PROTECT-IP Act (PIPA), ought to be treated with much more skepticism than they generally get from journalists and policymakers. My own view is that this ought to be rather secondary to the policy discussion: SOPA and PIPA would be ineffective mechanisms for addressing the problem, and a terrible idea for many other reasons, even if the numbers were exactly right. No matter how bad last season’s crops were, witch burnings are a poor policy response. Fortunately, legislators finally seem to be cottoning on to this: SOPA now appears to be on ice for the time being, and PIPA’s own sponsors are having second thoughts about mucking with the Internet’s Domain Name System.

That said, I remain a bit amazed that it’s become an indisputable premise in Washington that there’s an enormous piracy problem, that it’s having a devastating impact on U.S. content industries, and that some kind of aggressive new legislation is needed tout suite to stanch the bleeding. Despite the fact that the Government Accountability Office recently concluded that it is “difficult, if not impossible, to quantify the net effect of counterfeiting and piracy on the economy as a whole,” our legislative class has somehow determined that — among all the dire challenges now facing the United States — this is an urgent priority. Obviously, there’s quite a lot of copyrighted material circulating on the Internet without authorization, and other things equal, one would like to see less of it. But does the best available evidence show that this is inflicting such catastrophic economic harm — that it is depressing so much output, and destroying so many jobs — that Congress has no option but to Do Something immediately? Bearing the GAO’s warning in mind, the data we do have doesn’t remotely seem to justify the DEFCON One rhetoric that now appears to be obligatory on the Hill.

The International Intellectual Property Alliance — a kind of meta-trade association for all the content industries, and a zealous prophet of the piracy apocalypse, released a report back in November meant to establish that copyright industries are so economically valuable that they merit more vigorous government protection. But it actually paints a picture of industries that, far from being “killed” by piracy, are already weathering a harsh economic climate better than most, and have far outperformed the overall U.S. economy through the current recession. The “core copyright industries” have, unsurprisingly, shed some jobs over the past few years, but again, compared with the rest of the economy, employment seems to have held relatively stable at a time when you might expect cash-strapped consumers to be turning to piracy to save money.

January 19, 2012

We need “lawful access”, even if we can’t come up with any convincing evidence

Filed under: Cancon, Law, Liberty, Technology — Tags: , , , — Nicholas @ 12:43

Jesse Brown rounds up the arguments in favour of giving Canadian police the “lawful access” they’ve been clamouring for:

For the past 12 years, Canada’s cops have been pushing for new laws that would allow them to skip the pesky formality of having to get a warrant before spying on us on the Internet. [. . .]

Critics of Lawful Access, such as our federal Privacy Commissioner and every provincial Privacy Commissioner, argue that police have yet to provide sufficient evidence that court oversight has actually slowed them down or stopped them from fighting crime. And now, Canadian police themselves are saying the same thing.

The online rights group OpenMedia.ca has obtained and released a message it says was recently sent by the Canadian Association of Chiefs of Police (CACP) to law enforcement colleagues urgently requesting that they provide “actual examples” of cases where the need to get warrants before accessing private information from Internet Service Providers ‘hindered an investigation or threatened public safety.’ The message goes on to admit that though a similar request had been made two years ago, it failed to produce “a sufficient quantity of good examples.”

In other words, even the Chiefs of Police don’t know why they want this new intrusive power.

SOPA delenda est!

Filed under: Law, Liberty, Technology, USA — Tags: , , , , , — Nicholas @ 12:17

Matt Peckham on the results of yesterday’s blackout:

On Wikipedia’s SOPA Initiative/Lean More page, the site notes that over 12,000 people commented on the Wikimedia Foundation’s post announcing the blackout — ”A breathtaking majority supported the blackout.” On Twitter, Wikipedia says the hashtag topic #wikipediablackout “at one point…constituted 1% of all tweets,” and that SOPA-related Twitter posts were popping off at a rate of a quarter-million every hour. And finally: Wikipedia says over eight million visitors used the site’s zip code tool to look up their elected representatives.

All the traffic to Congressional websites definitely had an impact: At one point Senator Ron Wyden (D-OR) tweeted “Anti- #PIPA, #SOPA traffic has temporarily shut down our website.” Other Congressional websites were reportedly slow to load throughout the day or returned error messages for visitors.

And then, the political dominoes began to fall: Senator Marco Rubio (R-FL) renounced his support for SOPA (he co-sponsored the bill) yesterday on Facebook, Senator Jim DeMint (R-SC) used Twitter to tell the world he now opposes the bill and Senator John Cornyn (R-TX) told his Facebook followers “better to get this done right rather than fast and wrong.”

The New York Times reports “then trickle turned to flood,” noting that Senators Mark Kirk (R-IL), Roy Blunt (R-MO), Jeff Merkley (D-OR) and Chuck Grassley (R-IA) as well as Representatives Lee Terry (R-NE) and Ben Quayle (R-AZ) announced their opposition to the bill. The Times adds that “at least 10 senators and nearly twice that many House members announced their opposition.”

My own tiny contribution wasn’t particularly conclusive: traffic to the blog (in spite of the anti-SOPA clickthrough page) was up by about 20% over the previous week’s average.

Chris Dodd would like to tell all you scummy pirates that your feeble protest is an abuse of power

Filed under: Law, Liberty, Media, Technology — Tags: , , , , — Nicholas @ 08:57

Cory Doctorow reminds us that former Senator, now head of the MPAA (one of the organizations pushing hardest for the adoption of SOPA and PIPA) has already added so much to your DVD-watching enjoyment:

After all, he is the CEO of the organization responsible for inserting those unskippable FBI warnings (which are highly prejudiced and factually incorrect, advising, for example, that DVDs can’t be rented, even though the law says they can) before every commercial DVD. He’s the CEO of the organization that inserts those insulting PSAs in front of every movie chiding those of us who buy our DVDs because someone else decided to download the same movie for free.

And he’s the CEO of the organization responsible for the section of the DMCA that makes it illegal to build a DVD player that can skip these mandatory, partisan, commercially advantageous messages.

So he knows a thing or two about “abuse of power given the freedoms these companies enjoy in the marketplace today.”

You know, the kind of stuff that makes you feel like this guy:

And here’s the reason you pay for a legal copy, rather than being one of those evil pirates:

January 18, 2012

Why the rent seekers have been pushing for SOPA and PIPA

Filed under: Law, Liberty, Technology, USA — Tags: , , , , , , — Nicholas @ 10:41

Max Titmuss at the Adam Smith Institute summarizes the key points that make SOPA and PIPA so attractive to rent seekers:

The provisions put forward in SOPA and PIPA enable the closing down and harassment of websites (not even necessarily located in the US) on the flimsiest of pretences: government censorship masquerading as copyright protection. But what exactly makes the laws so odious? There are four key, objectionable provisions, all of which are ripe for manipulation by rent-seeking parties (summarised from this link):

  1. The Anti-Circumvention Provision, allowing the US government to close sites who offer advise on merely circumventing censorship mechanisms;
  2. The “Vigilante” Provision, which would grant immunity from prosecution to internet service providers who pre-emptively block potentially offending sites, leaving them inherently vulnerable to pressures from a host of interested parties;
  3. The Corporate Right of Action, enabling copyright holders to obtain an unopposed court order which would cut off foreign websites from payment processors and advertisers;
  4. Expanded Attorney General Powers: therein giving the Attorney General the power to block any domain name and have their results barred from search engines: they would effectively cease to exist.

You don’t need to be a rabid libertarian to realise both SOPA and PIPA are anathema to a society which readily proclaims its commitment to spreading liberal democracy; an integral part of which is the freedom of expression. After all, western nations have waged war purportedly in support of ‘freedom’ and regularly (this time rightly) criticise those nations which continually suppress freedom of expression online.

Mother Jones puts on the rose-coloured glasses over SOPA

Filed under: Law, Liberty, Media, Politics, USA — Tags: , , , , — Nicholas @ 10:07

In an otherwise good summary of the SOPA/PIPA issues in Mother Jones, Siddhartha Mahanta and Nick Baumann start the touchdown celebration prematurely:

Late Thursday, Sen. Patrick Leahy (D-Vt.), the lead sponsor of the House bill, announced that he would consider dropping the DNS-blocking provisions from the bill. Late on Friday, Smith, SOPA’s sponsor, did Leahy one better, removing the provision altogether. Not long after, six Republican senators — including two co-sponsors — released a letter they wrote to Majority Leader Harry Reid (D-Nev.), asking him to hold off on a January 24th vote to end debate on PIPA and move to passage.

By this weekend, the writing was on the wall. Rep. Eric Cantor (R-Va.), the House Majority Leader, announced that SOPA would not come for a vote in the House before the controversy over the bill is resolved — essentially killing it for the time being. The White House issued a statement opposing significant portions of the bills. And Issa cancelled the hearing planned for Wednesday, saying he’s “confident” the bill is dead in the House.

Big Hollywood isn’t entirely beaten yet. PIPA, the Senate legislation, could still get a vote and move closer to becoming law, and a modified version of SOPA could conceivably come to the House floor at some point in the future. Wikipedia, Reddit, MoveOn.org, Mozilla (the maker of the Firefox web browser), the blogging platform WordPress, and others are still planning to go dark on Wednesday, just in case. But as of right now, a combination of grassroots activism, blogging, tweeting, boycotts, and the mere threat of having to scroll through 1500 LOLCats without Icanhazcheezburger (another boycott supporter), seems to have beaten an avalanche of money and lobbying. Those 1950s onion farmers would be proud.

Keep your powder dry, boys: the battle is far from won. This is just the latest skirmish in an ongoing campaign, and premature celebration of the victory is just what we don’t need.

January 17, 2012

Stop SOPA!

Filed under: Cancon, Government, Law, Liberty, USA — Tags: , , , — Nicholas @ 13:25

Although this is a Canadian blog and SOPA is proposed legislation in the United States, it is extremely likely that Canadian websites and internet users will be directly affected by provisions of it. Michael Geist has a list of reasons why Canadians should be concerned:

First, the SOPA provisions are designed to have an extra-territorial effect that manifests itself particularly strongly in Canada. As I discussed in a column last year, SOPA treats all dot-com, dot-net, and dot-org domain as domestic domain names for U.S. law purposes. Moreover, it defines “domestic Internet protocol addresses” — the numeric strings that constitute the actual address of a website or Internet connection — as “an Internet Protocol address for which the corresponding Internet Protocol allocation entity is located within a judicial district of the United States.” Yet IP addresses are allocated by regional organizations, not national ones. The allocation entity located in the U.S. is called ARIN, the American Registry for Internet Numbers. Its territory includes the U.S., Canada, and 20 Caribbean nations. This bill treats all IP addresses in this region as domestic for U.S. law purposes. To put this is context, every Canadian Internet provider relies on ARIN for its block of IP addresses. In fact, ARIN even allocates the block of IP addresses used by federal and provincial governments. The U.S. bill would treat them all as domestic for U.S. law purposes.

Second, Canadian businesses and websites could easily find themselves targeted by SOPA. The bill grants the U.S. “in rem” jurisdiction over any website that does not have a domestic jurisdictional connection. For those sites, the U.S. grants jurisdiction over the property of the site and opens the door to court orders requiring Internet providers to block the site and Internet search engines to stop linking to it. Should a Canadian website owner wish to challenge the court order, U.S. law asserts itself in another way, since in order for an owner to file a challenge (described as a “counter notification”), the owner must first consent to the jurisdiction of the U.S. courts.

Along with thousands of other bloggers and major internet sites like Wikipedia, Quotulatiousness will be marking the anti-SOPA effort tomorrow. Unless I’ve misconfigured it, you should see a “Down Against SOPA” page the first time you visit the blog tomorrow (either on the main page or on a particular post), but then it should allow you to have normal access. I considered going “dark” as Wikipedia will be, but this seems to be a better way of registering my opposition without inconveniencing my readers too much.

January 16, 2012

Cory Doctorow recommends a book on English libel law

Filed under: Books, Britain, Law, Media — Tags: , , , , — Nicholas @ 10:17

There’s a reason that individuals and organizations try to sue for libel under English law, rather than their own national legal system:

The Guardian published a long excerpt from Nick Cohen’s forthcoming You Can’t Read This Book: Censorship in an Age of Freedom, a fantastic-looking book that reveals the dirty truth of English libel law, where “money buys silence” for some of the world’s most notorious dictators, thieves, and bad guys. English libel law is so broad that it allows, for example, Russian oligarchs to sue Russian newspapers for punitive sums (“the cost of libel actions in England and Wales is 140 times higher than the European average”) in an English court, merely by demonstrating that someone, somewhere in England looked at the paper’s website. And yet, the libel law in England and Wales doesn’t actually protect people from the most common forms of libelous publication: false declarations of criminal suspicion by the police, false claims of financial irregularities from credit reporting bureaux and false statements in former employers’ reference letters are protected unless they can be shown to have been malicious and negligent.

January 14, 2012

Making the War on Drugs even more dangerous

Filed under: Cancon, Health, Law, Liberty — Tags: , , , , , — Nicholas @ 11:25

Colby Cosh points out that the recent spate of deaths from ecstasy overdoses in western Canada is at least as much a result of the way the so-called War on Drugs is being prosecuted:

In recent weeks, it seems, adulterated ecstasy (MDMA) has left Alberta and B.C. with a sizable heap of young corpses. A tragedy has thus come home to roost in the West: namely, the tragedy of policy that incentivizes adulteration of drugs that, if manufactured in the open and checked for purity, would kill hardly anybody. Pure MDMA has a larger “therapeutic index” — a wider safety margin for overdose — than alcohol. It would probably make a pretty reasonable substitute for alcohol in many settings if we were to sit down and rebuild a drug culture from scratch. But over the past ten years or so, both Liberal and Conservative governments have worked to increase penalties for and monitoring of the flow of “precursor chemicals” used in the manufacture of MDMA.

It has been their goal to make pure MDMA more difficult to manufacture; when precursors are seized it is hailed as a triumph. But illicit drug factories never do put out the follow-up press release announcing that they’re putting less MDMA in their “ecstasy” and replacing it with other party drugs that have much smaller safety margins, or with drugs that interact dangerously with MDMA. And when rave kids die as a result, the RCMP chooses not to pose imperiously alongside the body bags giving a big thumbs-up. They are eager to take credit only for the immediately visible results of their work.

[. . .]

The debate over “harm reduction” in Canada has, for the past year or so, revolved around the Insite clinic in East Vancouver. That debate has been fraught with as much confusion and misinformation as drug moralizers could possibly create, but the core message, I think, has gotten through to Canadians, and certainly to the gatekeepers of their media. The message is this: we have only meagre power to stop people from abusing heroin if they are determined to do that. We do have, however, significant ability to protect people from the problems of a poorly-titrated or actively adulterated supply of heroin. The morbidity and mortality burden from the actual addiction itself, compared to the burden resulting from the drug’s illegality, is both modest and intractable. Insite is basically designed to yield the benefits that allowing heroin to be issued by prescription would bring.

Canada is apparently too under-equipped with libertarians to see that the logic extends to ecstasy, which about a million adult Canadians have used at least once. Yet rave-scene users have already been implementing “harm reduction” philosophy on the dance floor for decades. They react as best they can to adulteration risks by sharing information about dealer reliability, and they mitigate the most important medical peril of MDMA — the possibility of hyperthermia, i.e., internal overheating — by making sure ravers have access to cool rooms and plenty of fluids.

No government of any ideological stripe has ever successfully kept intoxicants away from eager customers: not the US government in Prohibition, not the Soviet government (on-the-job drunkenness was endemic), not even modern day prison authorities (drugs are plentiful behind bars). The “War on Drugs” has — predictably — failed. The question should be how to minimize the harm to drug users and society at large, because drug prohibition is a massive failure.

January 13, 2012

Google Kenya’s motto: Do <strike>no</strike> evil

Filed under: Africa, Law, Technology — Tags: , , , — Nicholas @ 11:40

Someone at Google has some explaining to do:

Since October, Google’s GKBO appears to have been systematically accessing Mocality’s database and attempting to sell their competing product to our business owners. They have been telling untruths about their relationship with us, and about our business practices, in order to do so. As of January 11th, nearly 30% of our database has apparently been contacted.

Furthermore, they now seem to have outsourced this operation from Kenya to India.

When we started this investigation, I thought that we’d catch a rogue call-centre employee, point out to Google that they were violating our Terms and conditions (sections 9.12 and 9.17, amongst others), someone would get a slap on the wrist, and life would continue.

I did not expect to find a human-powered, systematic, months-long, fraudulent (falsely claiming to be collaborating with us, and worse) attempt to undermine our business, being perpetrated from call centres on 2 continents.

H/T to Megan McArdle for the link.

Update: BoingBoing got a response to their post on this issue from Google’s Vice-President for Product and Engineering, Europe and Emerging Markets:

We were mortified to learn that a team of people working on a Google project improperly used Mocality’s data and misrepresented our relationship with Mocality to encourage customers to create new websites. We’ve already unreservedly apologised to Mocality. We’re still investigating exactly how this happened, and as soon as we have all the facts, we’ll be taking the appropriate action with the people involved.

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