Quotulatiousness

February 10, 2011

Workplace diplomacy

Filed under: Bureaucracy, Randomness — Tags: , , — Nicholas @ 12:42

An aside to an email discussion we were having provoked DarkWaterMuse to post his thoughts on the matter:

Diplomacy is a major cause of workplace inefficiency. Mostly, it doesn’t actually matter how things get said.

dwm tends to say whatever is rattling around at the top of his head. Too often what rattles around up there then manages to roll down mysterious passageways carved throughout his brain before it tumbles off the tip of his tongue.

Sometimes the words that escape just lay there, stunned and motionless on the floor, as other people in earshot simply glare at them.

Even worse though is when dwm doesn’t say anything at all. That probably means either there’s a log jam of words building up pressure inside his head, a clear sign of imminent unbounded and unpredictable cranial flatulence, or he’s mentally undressing one of the women who happens to be trapped in the same meeting room.

dwm has never really appreciated the need for diplomacy. Especially when there’s clearly work to be done. He subscribes to the notion that people like to be part of success, however it manages to manifest.

As it turns out, diplomacy isn’t necessary for success. It’s just necessary to manage the people who aren’t focused on it.

I’m not convinced, as I’ve found diplomacy to be one of the most frequently used “tools” in my arsenal. I suspect DarkWaterMuse, as primarily a “producer” of essentially original content has less functional need for the social lubricant of careful wording than someone like me (a “consumer” if you will), who generally requires the active co-operation of others to provide me with the raw material I happen to need to accomplish my tasks.

His point about diplomacy being “a major cause of workplace inefficiency” would more closely hit the mark if he were using it to describe weasel wording rather than diplomacy. As Sir Humphrey Appleby says “A good Civil Servant must be able to use language not as a window into the mind but as a curtain to draw across it.” What is ideal for a civil servant is toxic for good working relationships in non-bureaucratic environments.

February 7, 2011

Licensing as a tool for restricting competition

Filed under: Bureaucracy, Economics, Government, Law — Tags: , , , — Nicholas @ 12:21

Stephanie Simon addresses the pro and con positions on licensing for various jobs:

[E]conomists — and workers shut out of fields by educational requirements or difficult exams — say licensing mostly serves as a form of protectionism, allowing veterans of the trade to box out competitors who might undercut them on price or offer new services.

“Occupations prefer to be licensed because they can restrict competition and obtain higher wages,” said Morris Kleiner, a labor professor at the University of Minnesota. “If you go to any statehouse, you’ll see a line of occupations out the door wanting to be licensed.”

[. . .]

At a time of widespread anxiety about the growth of government, the licensing push is meeting pockets of resistance, including a move by some legislators to require a more rigorous cost-benefit analysis before any new licensing laws are approved. Critics say such regulation spawns huge bureaucracies including rosters of inspectors. They also say licensing requirements — which often include pricey educations — can prohibit low-income workers from breaking in to entry-level trades.

Texas, for instance, requires hair-salon “shampoo specialists” to take 150 hours of classes, 100 of them on the “theory and practice” of shampooing, before they can sit for a licensing exam. That consists of a written test and a 45-minute demonstration of skills such as draping the client with a clean cape and evenly distributing conditioner. Glass installers, or glaziers, in Connecticut — the only state that requires such workers to be licensed — take two exams, at $52 apiece, pay $300 in initial fees and $150 annually thereafter.

California requires barbers to study full-time for nearly a year, a curriculum that costs $12,000 at Arthur Borner’s Barber College in Los Angeles. Mr. Borner says his graduates earn more than enough to recoup their tuition, though he questions the need for such a lengthy program. “Barbering is not rocket science,” he said. “I don’t think it takes 1,500 hours to learn. But that’s what the state says.”

In harder economic climates, expect to see a push towards trying to get some form of certification or licensing imposed in new fields. For example, I’ve seen several attempts to introduce mandatory certification for technical writers, usually with the intent of limiting access to the (reduced) pool of writing jobs in the field. Usually the biggest fans of certification are those who think they’re in a good position to dictate the requirements for certification (and often run courses/seminars which, I assume, would automatically appear in the final list of requirements).

February 2, 2011

QotD: “Welcome to the Canadian Internet. Now stop using it.”

Filed under: Bureaucracy, Cancon, Economics, Quotations, Technology — Tags: , , — Nicholas @ 09:47

Welcome to the Canadian Internet, where extreme concentration in telecoms and a weak, lame regulator have given rise to a nation where your Internet access is metered in small, ungenerous dribs, and where ranging too far afield during your network use results in your ISP breaking into your browsing session to tell you that you’re close to being cut off from the net.

The incumbent telcos have successfully petitioned for “usage based billing,” wherein their customers only get so much bandwidth every month (they’ve also long practiced, and lied about, furtive throttling and filtering, slowing down downloads, streams, and voice-over-IP traffic). This will effectively make it cheaper to use their second-rate voice-over-IP and video-on-demand service than it is to use the superior services the rest of the developed world enjoys.

If you were a Canadian entrepreneur or innovator looking to start your own networked business, this would be terminal. How can an innovative service take hold in Canada if Canadians know that every click eats away at their monthly bandwidth allotment? I can think of no better way to kill Canadians’ natural willingness to experiment with new services that can improve their lives and connect them with their neighbours and the wide world than to make them reconsider every click before they make it.

Cory Doctorow, “Welcome to the Canadian Internet, now stop using it”, BoingBoing, 2011-02-02

February 1, 2011

A nasty bureaucratic trick

Filed under: Asia, Britain, Bureaucracy, Liberty — Tags: , , , — Nicholas @ 09:47

Jon, my former virtual landlord, sent along this link describing it as a “creative solution”:

An immigration officer tried to rid himself of his wife by adding her name to a list of terrorist suspects.

He used his access to security databases to include his wife on a watch list of people banned from boarding flights into Britain because their presence in the country is ‘not conducive to the public good’.

As a result the woman was unable for three years to return from Pakistan after travelling to the county to visit family.

The tampering went undetected until the immigration officer was selected for promotion and his wife name was found on the suspects’ list during a vetting inquiry.

The Home Office confirmed today that the officer has been sacked for gross misconduct.

Because these lists are easy to get added to, but nearly impossible to get removed from (and there’s little chance you get told why you’re on the list — or even if you’re on it), this little trick could have continued indefinitely until the perpetrator had to go through security screening for a higher position.

Now roiling the hoi-polloi: bit-by-bit billing

Filed under: Bureaucracy, Cancon, Economics, Media — Tags: , , , — Nicholas @ 07:18

The internet is about to become a political topic . . . not the internet itself, but the prices Canadians will have to pay to get online:

Industry Minister Tony Clement says he is looking closely at the “usage-based billing” decision issued last week by the CRTC that has consumers, businesses and citizen groups’ decrying what they see as a price hike for Canadian Internet services that could clamp down on innovative technologies.

“I can assure that, as with any ruling, this decision will be studied carefully to ensure that competition, innovation and consumers were all fairly considered,” Mr. Clement said in a statement obtained by The Globe and Mail.

The decision will allow large Internet service providers (ISPs), such as Bell Canada and Rogers Communications, to charge smaller ISPs that lease space on their networks on a volume basis. Executives at smaller providers have already begun phasing out popular “unlimited” Internet packages because it has become economically unfeasible to continue offering them.

I wondered how long the current situation would last: Bell and Rogers used to tout their “unlimited” internet access, but if you read the fine print, it wasn’t really “unlimited”. Like any resource that is “free”, some will use far more of it. In the early days of broadband, that didn’t matter, as there were not enough users to consume all the bandwidth anyway. Now that there are many more subscribers, the heavier bandwidth users are causing problems.

In addition to the sheer number of broadband customers, another change that was not fully foreseen was the way those customers use their internet connections has changed. When Bell and Rogers got into this market, there were far fewer options for using the internet. You could visit websites all day long, read email, listen to cheesy renditions of popular music, and (for some) download pirated movies for hours on end.

Now that TV and movie viewers have better viewing options through their internet connections than they get over-the-air or through cable or satellite TV, the nature of internet traffic has been revolutionized, and not in a way that Bell and Rogers were anticipating.

Update: Michael Geist thinks I’ve been taken in by the big guys’ propaganda:

[. . .] arguments in support of UBB are frequently accompanied by the claim that the approach is like any other service — you pay for what you use. Yet Bell’s UBB plan approved by the CRTC does not function like this at all. Its plan features a 60 GB cap with an overage charge for the next 20 GB. After 80 GB, there is no further cap until the user hits 300 GB. In other words, using 80 GB and 300 GB costs the same thing. This suggests that the plan has nothing to do with pay-what-you-use but is rather designed to compete with similar cable ISP bandwidth caps. In fact, Primus has gone further, stating “It’s an economic disincentive for internet use. It’s not meant to recover costs. In fact these charges that Bell has levied are many, many, many times what it costs to actually deliver it.”

He also points out that the Canadian market is very tightly controlled by a oligopoly of key players:

While the CRTC’s UBB decision provides the immediate impetus for public concern, the reality is that the bandwidth cap issue in Canada is far bigger than just this decision. The large Canadian ISPs control 96% of the market, meaning the independent ISPs are tiny players in the market. Even if the CRTC denied Bell’s application for wholesale UBB, it would still only constitute a tiny segment of the overall Canadian Internet market.

As virtually every Canadian Internet user knows, the Canadian market is almost uniformly subject to bandwidth caps — the OECD reports that Canada stands virtually alone with near universal use of caps. The scale of the Canadian caps are particularly noteworthy — while Comcast in the U.S. imposes a 250 GB cap, Canadian ISPs offer a fraction of that number:

  • Videotron starts at 3 GB for Basic Internet, 40 GB for its next plan and tops at 200 GB for very fast speeds at $149/month
  • Rogers Lite service caps at 15 GB, it fastest service stops at 175 GB
  • Bell’s Essential Plus service offers a 2 GB per month cap, climbing to 75 GB for its fastest service

The caps are already having a consumer impact as Bell admits that about 10% of its subscribers exceed their monthly cap (a figure that is sure to increase over time). Moreover, the effect extends far beyond consumers paying more for Internet access. As many others have pointed out, there is a real negative effect on the Canadian digital economy, harming innovation and keeping new business models out of the country. Simply put, Canada is not competitive when compared to most other countries and the strict bandwidth caps make us less attractive for new businesses and stifle innovative services.

January 31, 2011

Showing their true colours?

Filed under: Bureaucracy, Government, Law, Liberty, Technology, USA — Tags: , , , — Nicholas @ 12:42

To mark the Egyptian government’s shutdown of cellphone and internet access to their angry citizenry, the US government wants to have the power to do the same. Subtle, eh?

Legislation granting the president internet-killing powers is to be re-introduced soon to a Senate committee, the proposal’s chief sponsor told Wired.com on Friday.

The resurgence of the so-called “kill switch” legislation came the same day Egyptians faced an internet blackout designed to counter massive demonstrations in that country.

The bill, which has bipartisan support, is being floated by Sen. Susan Collins, the Republican ranking member on the Homeland Security and Governmental Affairs Committee. The proposed legislation, which Collins said would not give the president the same power Egypt’s Hosni Mubarak is exercising to quell dissent, sailed through the Homeland Security Committee in December but expired with the new Congress weeks later.

The bill is designed to protect against “significant” cyber threats before they cause damage, Collins said.

Got to admire the balls of brass required to introduce legislation to do something in America at exactly the same time the US government is demanding that Egypt restore their citizens’ internet access. Breathtaking hypocrisy.

Update: By way of American Digest, a most appropriate image:

January 29, 2011

Bad news for US small businesses

Filed under: Bureaucracy, Government, Law, USA — Tags: , , — Nicholas @ 11:32

A very small item in the recent US Obamacare legislation will mean a huge increase in tax compliance paperwork:

Section 9006 of the health care bill — just a few lines buried in the 2,409-page document — mandates that beginning in 2012 all companies will have to issue 1099 tax forms not just to contract workers but to any individual or corporation from which they buy more than $600 in goods or services in a tax year.

[. . .]

But under the new rules, if a freelance designer buys a new iMac from the Apple Store, they’ll have to send Apple a 1099. A laundromat that buys soap each week from a local distributor will have to send the supplier a 1099 at the end of the year tallying up their purchases.

The bill makes two key changes to how 1099s are used. First, it expands their scope by using them to track payments not only for services but also for tangible goods. Plus, it requires that 1099s be issued not just to individuals, but also to corporations.

Taken together, the two seemingly small changes will require millions of additional forms to be sent out.

“It’s a pretty heavy administrative burden,” particularly for small businesses without large in-house accounting staffs, says Bill Rys, tax counsel for the National Federation of Independent Businesses.

Eliminating the goods exemption could launch an avalanche of paperwork, he says: “If you cater a lunch for other businesses every Wednesday, say, that’s a lot of information to keep track of throughout the year.”

For a one-person business, this change could double or triple the tax-related paperwork right there. Given that a lot of people have started new businesses in the last couple of years — partly because big businesses downsized and haven’t been hiring again — this will be a significant discouragement to self-employment.

H/T to Virginia Postrel for the link.

Update: It may not stand: there’s a bi-partisan coalition in the Senate to repeal that provision.

Inappropriate license plates, Virginia style

Filed under: Bureaucracy, Humour, USA — Tags: , — Nicholas @ 00:07

Jason Ciastko send a link to this article. You can see why the Virginia authorities decided to recall the license plate (but you’re probably wrong):

A Virginia motorist has apparently had to return their vanity license plate after the Department of Motor Vehicles decided it was too lewd for public roadways.

According to the user-generated news website Reddit, the DMV revoked a special-issue “Kids First” Virginia plate with the personalized license plate “EATTHE” to spell out the phrase, well, you know…

Full story, including the sad bureaucratic recall procedure, here.

Most reactions were like the one from a mom in a minivan plastered with pro-Christian bumper stickers who chased him down.

“I thought she was going to yell at me and tell me I’m going straight to hell, but she and her kids found it absolutely hilarious and she took pics of it with her kids next to the plate,” said Yeaman. “I learned my lesson on judging people before they speak.”

Sadly, the Virginia DMV didn’t talk to him before they judged him offensive and sent him a letter requesting the plates back immediately. With his brother’s encouragement, Yeaman requested a hearing with a mediator to keep the plates, which he didn’t find offensive.

H/T to Craig Zeni for the Jalopnik link.

January 27, 2011

New entrant into the “Security Theatre Kabuki Hall of Fame”

Filed under: Britain, Bureaucracy — Tags: , , , — Nicholas @ 12:54

Step forward, our first inductee for 2011, Gatwick Airport security staff:

Airport officials ordered a holidaymaker carrying a toy soldier onto a plane to remove its three-inch gun — because it was a safety threat.

Ken Lloyd was stunned when he was told he could not go on the plane with the nine-inch model soldier because it was carrying a ‘firearm’.

The Canadian tourist and his wife had bought the toy, which holds a replica SA80 rifle, during a visit to the Royal Signals Museum at Blandford Camp in Dorset.

Well caught, security super-heroes! Here’s the vicious piece of deadly weaponry they bravely prevented from being smuggled aboard the plane:

January 25, 2011

More examples of the poor being taxed to benefit the rich

Filed under: Bureaucracy, Economics, Government, Technology — Tags: , , , — Nicholas @ 12:42

Gregg Easterbrook isn’t a fan of flying cars — at least, not flying cars that are fuelled on pure government subsidy:

General Motors has emerged from bankruptcy and taken initial steps to repay its federal bailout money — two good bits of news, although the taxpayer remains on the hook for many billions of dollars extended to GM. Specialty electric-car maker Tesla Motors also had a successful initial public offering and is being celebrated as some kind of testament to the entrepreneurial spirit. For Tesla, this is pure PR.

Tesla is capitalized via a $465 million no-collateral federal loan. This means that if Tesla goes out of business, the taxpayer will take the loss, while if Tesla becomes a hit, its management and private investors will keep all the profit. The company bought a factory in Fremont, Calif. The Department of Labor made $19 million in special payments to workers there, federal taxpayers subsidizing the Tesla labor force. The firm’s electric cars entitle buyers to a $7,500 tax credit, plus sales tax exemption in many states, meaning Tesla marketing receives significant subsidies — average people are taxed so wealthy Tesla buyers receive extra discounts. Compared to its size, Tesla is more heavily subsidized than General Motors at the low point. Basically, the company’s existence is a giant raised middle finger to the taxpayer.

And what’s the product? A $109,000 luxury sports car that accelerates from zero to 60 mph in 3.9 seconds, the speed of the hottest Porsches. Such speed has no relevance to everyday driving; rather, it is useful solely for road-rage behavior such as running red lights and cutting others off. Taxes forcibly removed from the pockets of average people now fund a rich person’s plaything. I dread the moment President Barack Obama has his picture taken next to a Tesla, as if throwing the public’s money away on this toy for the Silicon Valley rich were an accomplishment.

The other absurd vehicle in development is the Terrafugia flying car, which just won exemption from a federal airworthiness safety standard. Surely you will feel secure when a flying car exempted from safety standards buzzes your neighborhood, especially when you learn that another federal waiver means the pilot needs only 20 hours of experience before he or she takes off. Maryland, my state, requires 60 hours behind the wheel before receiving a driver’s license. But fly after 20 hours? Hey, wheels up! Surely few of these accidents-looking-for-a-place-to-happen will sell on the free market. So — scan the horizon for a bailout. The Terrafugia company just got a piece of a $65 million military contract to research a flying Jeep-like thing; don’t hold your breath. If patriotism is the last refuge of scoundrels, defense contracting is the last refuge of bad business plans.

Tesla note: The car is well-named, for although Nikola Tesla was an important inventor and a key figure in the development of commercial-scale alternating current (he had one of the basic ideas for getting electricity to homes), he also was a relentless self-promoter, not shy about exaggeration. The famous photo of him in his Colorado Springs laboratory, reading a book as electricity crackles around him, is a double exposure — that is, faked. Tesla’s plan to allow global wireless communication using Earth’s magnetic field was, let’s just say, a long shot — he worked, of course, before satellite-relayed signals were possible — and his claim to be able to deliver electricity to businesses through the air never made much sense. If Tesla were alive today, he’d drive a Tesla.

Terrafugia was last heard from lowering their expected capacity, while raising their prices back in September.

Did Ayn Rand experience “delivering oneself into gradual enslavement”?

Filed under: Bureaucracy, Liberty — Tags: , — Nicholas @ 07:29

Patia Stephens investigates whether Ayn Rand and her husband ever took social security or medicare benefits:

Critics of Social Security and Medicare frequently invoke the words and ideals of author and philosopher Ayn Rand, one of the fiercest critics of federal insurance programs. But a little-known fact is that Ayn Rand herself collected Social Security. She may also have received Medicare benefits.

An interview recently surfaced that was conducted in 1998 by the Ayn Rand Institute with a social worker who says she helped Rand and her husband, Frank O’Connor, sign up for Social Security and Medicare in 1974.

[. . .]

According to a spokesman in the Baltimore headquarters of the Centers for Medicare and Medicaid Services, Rand and O’Connor were eligible for both Part A, which provides hospital coverage, and Part B, medical. The spokesman said their eligibility for Part B means they did apply for Medicare; however, he said he was not authorized to release any documentation and referred the request to the CMS New York regional office. That office said they could not locate any records related to Rand and O’Connor.

January 21, 2011

Alfred Kahn, godfather of deregulation

Filed under: Bureaucracy, Economics, USA — Tags: , , , — Nicholas @ 08:17

An obituary at The Economist for one of the key players in the deregulation of American business that was critical to solving the economic malaise of the 1970s:

WHEN everyone else at the airline counter for the flight from Hicksville to Washington was sighing, checking their watches and using their elbows on their neighbours, Alfred Kahn would be smiling. And later, cramped in his seat between some 20-stone wrestler and a passenger whose “sartorial, hirsute and ablutional state” all offended him, snacking from a tiny packet of peanuts that had cost him a dollar, he would sometimes allow the smile to spread under his Groucho Marx moustache into a big, wide, gloating grin.

For Mr Kahn had made this crowd and packed this aircraft. His deregulation of America’s airlines in the 1970s opened up the skies to the people, for better and worse. And though, being an economist, he could not help muttering about the imperfection of societies and systems and the absurdity of predictions—and though, being an inveterate puncturer of himself, he would demand a paternity test if anyone called him the father of the deregulated world—his adventures with airlines led on to the freeing of the trucking, telecoms and power industries, and heralded the Thatcherite and Reaganite revolutions.

When he took over the Civil Aeronautics Board for President Jimmy Carter in 1977 air travel was regulated to the hilt, with prices, routes and returns all fixed and aircraft, which could compete only on the number of flights and the meals they served, flying half-full. Mr Khan, furiously resisted by companies, pilots and unions, removed the rules. As an academic, author of “The Economics of Regulation” in two stout volumes, he was eager to see those elusive and fascinating things, marginal costs, brought into play: to let prices follow the constantly shifting value of an aircraft seat as demand changed or departure time loomed, or indeed as shiny new jet planes depreciated above him, just “marginal costs with wings”.

January 19, 2011

Dire Straits not suffering due to CBSC ban

Filed under: Bureaucracy, Cancon, Economics, Media — Tags: , , , — Nicholas @ 12:20

Dire Straits may need to send a nice gift basket to the Canadian Broadcast Standards Council after they banned the song Money for nothing:

Britney Spears’ return with “Hold It Against Me” say 37,000 downloads, which is the best-ever first week performance ever since SoundScan started tracking digital sales six years ago. Avril Lavigne also did all right with 16,000 downloads of “What the Hell.”

But here’s my favourite stat: what with all the hoopla of the Canadian Broadcast Standards Council ruling on the unworthiness of Dire Straits “Money for Nothing,” digital downloads of that track went from 167 last week to about 2,700 this week. That number represents a full 10% of all downloads of that song since tracking began in February 2005. Meanwhile, Brothers in Arms, the album from whence the song came, saw its digital sales spike 406%. It’s now the fifth-best selling catalogue album in the nation.

H/T to Paul “Inkless” Wells for the link.

January 17, 2011

Smith and May illustrate the CBSC decision

Filed under: Bureaucracy, Cancon, Media — Tags: , , , , — Nicholas @ 08:37


Link to news.yahoo.com/s/nm/20110114/od_nm/us_canada_song_odd.

Cartoon from this week’s edition of Libertarian Enterprise.

January 13, 2011

Offensensitivity, the Canadian disease

Filed under: Bureaucracy, Cancon, Liberty, Media — Tags: , , , — Nicholas @ 14:46

Banned on the radio in Canada, but still (for the moment) legal on the internet:

Update, 14 January: I’ve been informed that this video isn’t playing for some, and it’s not working for me now either. I guess it’s another one of those content licensing issues. So I guess I’ll have to make this change:

Banned on the radio in Canada, but still (for the moment) legal on the internet. Banned on the radio in Canada, AND on the internet.

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