As reported by Chris Taylor, Paul Jané coined exactly the right moniker to hang around Air Canada’s scrawny corporate neck:
August 9, 2010
July 19, 2010
QotD: “Happy now, whiners?”
On Thursday, I hoped that Apple CEO Steve Jobs would admit there’s a problem with the new iPhone’s antenna and apologize for pretending there wasn’t. I didn’t get that apology. Not even close. Instead, in a defensive press conference at Apple’s headquarters on Friday, Jobs argued that the new iPhone offers terrific, out-of-this-world reception. He blamed the media for whipping up a frenzy out of a “fact of life” that affects every phone on the market. As Jobs sees it, the only problems with the iPhone 4 are the pesky “laws of physics,” which pretty much ensure that anyone who holds a mobile phone in her hands is asking for trouble. The only reason people have been focusing on the iPhone is that blogs keep singling Apple out, perhaps because “when you’re doing well, people want to tear you down.”
Still, if you want to be a total jerk about it and keep insisting there’s a problem with your magical iPhone, Jobs has an offer for you. “OK, great, let’s give everybody a case,” he said. Happy now, whiners?
Farhad Manjoo, “Here’s Your Free Case, Jerk: Apple’s condescending iPhone 4 press conference”, Slate, 2010-07-16
July 18, 2010
Has the Reality-Distortion Field failed?
Eric S. Raymond does a happy dance over the discomfiture of Steve Jobs in the (ongoing) iPhone 4 antenna debacle:
The stench of desperation must be getting pretty thick on the Infinite Loop. Can it be that the generator for Steve Jobs’s notorious Reality Distortion Field has finally broken down?
Two days ago, we learned that Jobs knew of the iPhone 4’s antenna problem before launch. They had warnings both from an in-house antenna engineer and “carrier partner”, presumably AT&T. Yes, this means all the Apple fanboys who had hissy fits at me when I said fifteen days ago that Apple was lying about the problem now get to go sit in the stupid corner.
[. . .]
A day ago, we got to watch Jobs tap-dance his way around the problem. This was a first; I cannot recall any previous instance in which the Turtlenecked One, rather than effectively controlling the agenda, has had to operate in full damage-control mode. He could have manned up and said “OK, we messed up on the antenna design, we’re recalling,” but no. Instead it’s bumper cases for all and a truly smarmy attempt to claim that everyone else in the industry is just as bad.
Way to recover your damaged reputation, Stevie boy! Time was when the wunderkind’s reality-distortion field would have somehow soothed everyone into glaze-eyed insensibility, but that’s not the way it’s going down today. Instead, there’s public pushback from both RIM and Nokia, and neither company is being shy about specifying just how far his Jobness has rammed his head up his own ass.
And there is absolutely no one else to blame for this; it’s obviously Job’s fetishism about cool industrial design, the aesthetic of the minimalistically slick-looking surface above all else, that compromised the antenna design and led him to ignore the warnings. The exact quality that Apple fanboys have been telling us would ultimately win the game for Jobs turns out to be the tragic flaw instead. And now he’s reduced to telling everyone to wrap a big ugly rubber on, it, sparky! Hubris and nemesis; this epic fail could be right out of Aeschylus.
Apple will survive this, but they need to rally the damage control teams and be pro-active, or their reputation will take years to recover . . . and it’s the reputation that allows Apple to charge more than the competition for broadly comparable goods.
June 17, 2010
The RCMP: determined to shed that do-good reputation
Matt Gurney looks at the explicitly non-apologetic “apology” offered by the RCMP to the mother of Robert Dziekanski, and points out that the RCMP is its own worst enemy:
So, let’s get this straight. Four Mounties jump a confused, helpless man, who could have almost certainly been dealt with by a Polish-speaking translator and a few kind words, and they Taser him repeatedly, and he dies screaming and kicking. Then they confiscate the tape of the event, and an inquiry into the incident reveals appalling attempts by officers to provide false statements and generally whitewash the whole debacle. And the best the RCMP can muster up is to say, “Gee, that’s a shame. But we’re not really sorry.”
As soon as the tape of four Mounties repeatedly shocking a defenceless man became public, the Mounties should have realized they’d dug themselves an enormous hole and swiftly apologized for this tragedy. Instead, they circled the wagons and did their best to deny what was blindingly obvious — that their officers acted too fast, too violently and then refused to allow the medics who arrived soon after to properly treat a man who was dying before their eyes. It was callous and horrible and has badly shaken the faith millions of Canadians have in their police force, a force now known for corruption and institutional arrogance as much as they are for their iconic red uniforms.
That a high-ranked official such as Deputy Commissioner Bass would sit before a press conference and mouth words of sympathy and apology to the mother of a dead man whilst simultaneously assuring his colleagues that he doesn’t mean a word of it is disgusting and will only add to the calls for a total overhaul of the RCMP. It is a bitter irony that his make-believe apology was given, of all days, on April Fool’s Day. What will the next revelation in this unfolding farce be? Were his fingers crossed, too?
Update, 18 June: The report on this incident has been released, and while it stops short of calling the RCMP officers murderers, it does call the Tasering “unjustified”.
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June 1, 2010
The flotilla incident
I’ve seen lots of posts about yesterday’s boarding of the Mavi Marmara from both pro- and anti-Israeli viewpoints. Adrian McNair has one of the most even-handed summaries:
When I first got wind of the news that Israeli Defense Forces had attacked a Turkish flotilla headed for the Gaza Strip on the Mediterranean Sea, it was accompanied by the words “massacre”, describing the death of 10 pro-Palestinian demonstrators aboard one of the ships. But as Jonathan Kay wrote about the incident in the National Post, if Israel truly had wanted to “massacre” the Hamas sympathizers aboard the flotilla, they could have simply sunk them to the bottom of the Sea with torpedos.
The “massacres” and “genocide” on Gaza continues to go very poorly indeed, given the available firepower of the Israeli military. In fact, like all international incidents involving the IDF, once the fury dies down and the seas calm a little bit, we usually learn the true story of what really happened.
As a humanitarian effort, the flotilla was a waste of resources. As a propaganda tool, however, the flotilla was quite successful: most media reports will concentrate on the casualties and ignore the fact that Israeli forces clearly tried to avoid causing those casualties.
Several different videos seem to corroborate statements by the IDF that troops came under attack by the passengers, who were clearly enraged at having been boarded by the Israelis. To further avoid violence, the soldiers had been armed with paintball guns. If that sounds like something a military command would order with the intent to “massacre” civilians, it could not have been less effective.
After coming under attack, the commandos requested permission for the deployment of lethal force, which they were granted. Up to 10 activists are believed to have been killed in the ensuing melee, with some reports stating that the activists had got a hold of weapons from the soldiers and were firing at them.
Update: Kathy Shaidle advises the “this is terrible PR for Israel” conservatives to back off:
The raw anti-Semitism making the rounds yesterday certainly disturbed me.
However, more sinister (all the more so because it was well intentioned) was the tsking and moaning about how the flotilla incident was “bad PR” for Israel — five minutes after the news broke, no less.
“Who cares about the facts?! Think of how this looks!“
You sound like the leftists on the boat.
So-called pro-Israel “conservatives” who’ve read a couple of books and articles — and certainly have never been commandos, or even been on a boat that wasn’t shaped like a swan — really have no business debating the finer points of hand to hand combat at sea.
And they simply polluted the conversation yesterday with their tiresome, showoffy “tsk tsk” tweets and posts about “PR” and “optics.”
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May 3, 2010
“Remember when reporters had guts?”
Frequent commenter “Lickmuffin” sent this interesting link, suggesting:
This is sort of related to your “White House threatens to yank the ovaries out of those who would criticize The One” post [. . .] same tactics, really. And considering how reporters have become such wusses — perhaps they’ve all been hit with the German girlification spray — I believe it is accurate to say that all of them, especially the “males”, fear for their ovaries.
The White House post is here and the “girlification” post is here, in case you didn’t see them before.
Michael Malone is wondering where all the real reporters went, and remembers what it was like when he started in the field:
Remember when reporters had guts?
In the late Seventies, when I was just out of college, and even before I began my career as a journalist, I worked in public relations at Hewlett-Packard Co.
[. . .]
Simon broke insider stories, published internal strategy memos and pre-introduced secret projects, all with seeming abandon . . . leaving corporate PR departments, like us at HP, scrambling to do damage control and plug the leaks.
As the kid in HP corporate PR department, I both feared Simon for the damage he could do with his breaking stories — my turf was a hugely successful calculator business — and was in awe of his reporting skills. I also wasn’t allowed to talk much with him when he came into our offices for fear I would slip up and accidentally give my counterpart another news hook.It wasn’t until years later, when I was a reporter myself (and talked with Mark) that I came to realize that all Simon was doing was just good hard reporting.
So, what does this trip down memory lane have to do with modern reporters?
This week, Chen’s house was raided by officers from California’s Rapid Enforcement Allied Computer Team (REACT), a special task force of police officers and federal agents created to combat computer-related crimes — and which just happens to have Apple on its steering committee. The cops took all of Chen’s computer equipment. Meanwhile, the San Mateo County District Attorney is considering whether to bring charges against Chen. It all hinges around whether California’s journalist shield law covers bloggers. Well, speaking as someone who was an investigative reporter for one of the nation’s top ten newspapers: of course it does.
This is appalling. As Instapundit uber-blogger Glenn Reynolds has rightly noted, this is basically “gangland politics” with one side getting to use to the police as its muscle. He’s also correct in noting that neither the police nor Apple would never have tried this against, say, the San Jose Mercury-News (I know because I worked there).
I’m still not clear if Apple played the role of Mafia don and ordered up a hit on Chen (to be performed by their soldiers in the REACT mob), or if someone with authority over REACT used them to attempt to curry favour with “Don” Jobs. Either way, it’s a very disturbing development.
Either way, it will function to continue and even accellerate the subservience of the media to (certain) corporate and political interests, which is not good for the public, the media, or even the temporarily favoured entities.
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April 26, 2010
McAfee’s tech problem resolved: image problem will take much longer
After the technical disaster of an anti-virus company releasing an update that shut down many of their customers’ computers, McAfee now has to cope with the public relations disaster:
After dealing with McAfee’s most recent fix that sabotaged Windows XP PC clients worldwide, users of the antivirus software headed over to Twitter to vent their rage, creating a public-relations and legal nightmare that will likely continue long after the last machine is patched.
“I hate McAfee,” more than one Tweeter wrote, summing up the frustration felt when a McAfee update identified a “normal Windows process” as malware and killed it, kicking off a death spiral for the affected machines.
Another Tweet: “McAfee DAT 5958, you’ve made…no wait, what’s the opposite of “made my day”?… you’ve DESTROYED MY DAY. hate you McAfee. HAAATEEEEE.”
“VirusScan,” another person Tweeted. “The cure is worse than the disease.”
I was fortunate, as fellow blogger William P. alerted me to the issue and I got home and turned off McAfee automatic updating before my desktop machine loaded the poison update.
November 3, 2009
Obscure band discovers controversy is cheapest advertising
The Guardian reports on the umpteen-thousandth demonstration that controversial material gets more column inches than good music:
San Francisco band Girls have made sure their music video won’t be played on MTV — by filling it with “gay porn”. That’s how they describe the “Hardcore XXX Edit” of their Lust for Life video, which features phallus-flaunting footage that is itself a toned-down version of the original idea they sent to their label.
Perhaps unsurprisingly, the group’s new video is not safe for work, children or anybody with a delicate disposition. Over the song’s joyous shuffle, there are nude girls in bathtubs, men putting on lipstick and, er, singing into penises. Certainly it won’t be showing on MTV any time soon, but according to guitarist Chet “JR” White, the Hardcore XXX Edit is “not even the [real] hardcore XXX version”. “It got cut,” he told Pedestrian.tv. “I’m kind of upset [the original] didn’t get put out, actually.”
“There’s a gay porn version we were really pushing for that was incredible, like nothing else. But at the same time, it’s really beautiful — about two people who love each other. We’re from San Francisco, so it’s not a surprise to us.”
The only difference with this manufactured “controversy” is that they’re not even trying to pretend that it’s anything other than a publicity grab. In a way, that’s kind of refreshing.
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October 19, 2009
QotD: Freedom is slavery
One of the most remarkable features of our age is the propensity toward changing the meaning of political terms. A semantic revolution converts the sense traditionally attached to words into its opposite. George Orwell has ingeniously described this tendency in his 1984. The second of the three slogans of Oceania’s party says, “Freedom Is Slavery.”In the opinion of the “progressive” intellectuals, Orwell’s dictum is the talk of a hysteric; nobody, they shout, has ever ventured to utter such a nonsensical proposition.
Unfortunately the facts belie their denial. There prevails in the writings of many contemporary authors the disposition to represent every extension of governmental power and every restriction of the individual’s discretion as a measure of liberation, as a step forward on the road to liberty. Carried to its ultimate logical conclusion, this mode of reasoning leads to the inference that socialism, the complete abolition of the individual’s faculty to plan his own life and conduct, brings perfect freedom. It was this reasoning that suggested to socialists and Communists the idea of arrogating to themselves the appellation liberal.
Ludwig von Mises, “Freedom Is Slavery”, Ludwig von Mises Institute, 1953-03-09
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October 15, 2009
Ralph Lauren moves decisively to quash negative press . . .
. . . by allegedly firing the model whose Photoshopped-to-stick-insect proportions drew the criticism in the first place:
The model featured in the Ralph Lauren Photoshop stick insect outrage — in which she was Photoshopped to within an inch of her life — claims she was sacked by the company for being “too fat”.
Filippa Hamilton suffered such an extreme digital makeover in an ad for the fashion company that BoingBoing was prompted to gasp: “Dude, her head’s bigger than her pelvis.”
Ralph Lauren quickly threw DMCA takedown notices at BoingBoing and PhotoshopDisasters for exposing the folly, but subsequently decided to apologise.
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July 24, 2009
Is justice served?
Clive sent me this link with the comment “So often we see [stories] about justice perverted. Ridiculous sentences, punishment as an example to others. This one seemed just. Fun too.” This is the end of the Barrel Monster story:
A North Carolina State University student who created a “monster” out of construction barrels and placed it on the side of a road was sentenced Tuesday to 50 hours of community service.
District Judge Vince Rozier deferred judgment against Joseph Carnevale until Oct. 30. If Carnevale complies with the sentence, the charges against him will be dismissed.
Raleigh police charged the 21-year-old history major and part-time construction worker last month with misdemeanor larceny and destruction of property after he took the orange-and-white traffic barrels from a construction site near N.C. State.
Okay, at least Judge Buzzkill didn’t send Carnevale to jail, but what did the “victims” think of the crime?
Even Hamlin Associates, the construction company from which Carnevale took the barrels, has become a fan and has asked him to create a replica of the figure that led to his arrest on June 10.
“It’s been positive publicity for us,” Hamlin President Steve Hussey told The Associated Press in June. “If we’d known he’d do that good of work, we’d have given him the barrels.”
Authorities pursued the case, despite the construction company’s desire not to press charges.
So the awesome majesty of the state is deployed against a renegade artist, whose “victim” says it’s actually been a good thing for his company and who didn’t want to press charges.
“The law is a ass — a idiot.”
