Quotulatiousness

November 3, 2012

Context matters

Filed under: Cancon, Humour, WW2 — Tags: , , , — Nicholas @ 09:05

Queen’s University may eventually have to consider apologizing for their ham-fisted treatment of Professor Michael Mason:

“If I were to continue teaching I would feel that there was somebody up on the stage with me making shorthand notes — a phantom censor,” he said. After the complaint was filed, the university said he could only continue teaching if the department chair sat in on lectures from time to time. He wouldn’t comply. Classes were cancelled and Mr. Mason was “banned,” as he puts it. He was never formally let go or asked to leave — health problems eventually had him sidelined.

Mr. Mason never disputed what was said, but the complaint didn’t divulge the context, he said.

The words “f—ing rag head,” “towel head,” “japs” and “little yellow sons of bitches,” did indeed cross his lips, he said, but he was quoting from books and articles on racism in that era.

[. . .]

Mr. Mason says he feels anything but supported by the school, which did not acknowledge the context of his statements nor let him explain himself, he said.

“I didn’t do it, I’m not guilty of it, they screwed up. The administration screwed up, mishandled it. They should have done it much more openly and honestly and fairly and they didn’t. And now they’re just saying ‘go away, we’re not going to deal with it.’”

He maintains that only one teaching assistant from the faculty of gender studies made the complaint, but the university and the Public Service Alliance of Canada, Local 901, which represents the TAs, say there were complaints from TAs and students.

November 2, 2012

This week in Guild Wars 2

Filed under: Gaming — Tags: , — Nicholas @ 10:52

The post-Halloween edition of my Guild Wars 2 community round-up at GuildMag is now online. With so many posts being tied to the various phases of the Halloween special event, the weekly summary is much shorter than usual (but there’s still more than 80 blog posts, videos, podcasts, and fan fiction items).

Modern inventory control and Hurricane Sandy

Filed under: Business, Economics, Food, USA — Tags: , , — Nicholas @ 08:53

Unlike major disasters of the past, storm-hit New Jersey and New York City won’t have to face the crippling shortages of food and other essentials in the wake of Hurricane Sandy. The just-in-time food supply chain is proving its versatility yet again:

The day Hurricane Sandy made landfall, the Jersey City, New Jersey, warehouse for food distribution giant Sysco Corp. (SYY) sent out 30,000 cases of food and drinks. Most of the shipments were headed across the Hudson to New York City. On Tuesday, the day after the storm ravaged the city, the warehouse sent out none.

Yet while news of flooding, power outages, downed trees, and other storm-inflicted wreckage abounds, you won’t hear stories of mass starvation in the streets. Food may not be moving in or out of the city, but the data-driven supply chains perfected by some of the world’s biggest companies in the pursuit of profits have become so resilient that even a cataclysm like Sandy registers as little more than a logistical hiccup. While the subways have stopped indefinitely, few in the storm’s path will have to deal with empty shelves for long, if at all.

[. . .]

Wilson says the key adjustment Sysco made ahead of Sandy was to shift shipments to mainly non-perishable goods to ensure customers would have food to last through power outages. The company also prioritized getting orders to institutions that would have to keep large numbers of people fed through the storm, such as hospitals, hotels, airports, shelters, jails, and college campuses. Restaurants will stay near the bottom of the list as the recovery proceeds. But Wilson says the process of getting back to normal won’t drag out. “It’ll be a week or so of business-not-as-usual. But we’ll get back to business-as-usual eventually.”

Large companies like Sysco with nationwide reach and a long history of managing supply chains can adapt quickly to natural disasters because they’ve been there before, and they have the data to show for it. Over the years, as real-time inventory tracking and analysis has become the norm, companies know what people buy before and after disasters. They know how demand has varied between a Gulf Coast hurricane and a New England blizzard. By cross-referencing that granular data with the latest weather predictions, companies can forecast changes in their supply chain needs in parallel with coming storms.

H/T to Charles Stross for the link.

The rise of celebrity endorsements is a sign of political immaturity

Filed under: Media, Politics — Tags: , , , — Nicholas @ 08:44

In sp!ked, Patrick West points out that celebrities who push political agendas or social issues are actually a sign of the failure of the political class:

This paradoxical egotism — protesting against ‘selfish’ right-wing people in order to make you appear morally superior — was mercilessly parodied in the 2004 film Team America: World Police. In it, marionettes representing the likes of Susan Sarandon, George Clooney and Matt Damon are shown as self-important dupes of Kim Jong-Il, parroting liberal-left vacuities. ‘As actors’, says Janeane Garofolo’s puppet, ‘it is our reponsibility to read the newspapers, and then say what we read on television like it’s our own opinion’. Like all good parodies, it helped to change the way people think. Sean Penn’s intervention on the matter of the Falkland Islands earlier this year generated unflattering comparisons to the movie, and I imagine Matt Damon still fears to speak on humanitarian issues, lest he be met with a collective cry of ‘Matt Day-Mon’.

Still, this hasn’t deterred the likes of Clooney and Whoopi Goldberg continuing to make known their support for the Democrats — who are liberal-left, and therefore Good People — in opposition to the Republicans, who are right-wing and by extension Bad People. Now from the pop world they have been joined by Katy Perry, who last week performed at a Las Vegas fundraiser for President Obama in the forthcoming presidential election, and by Madonna, who on Saturday declared at a concert in New Orleans: ‘I don’t care who you vote for as long as you vote for Obama.’ Having been met with jeers and booing, the Material Girl backtracked. ‘Seriously, I don’t care who you vote for as long as you take responsibility for the future of your country’, she recanted. ‘Do not take this privilege for granted. Go vote.’ Other Democrat supporters include Bruce Springsteen, Beyonce, Will.i.am and Jay-Z.

[. . .]

In terms of hollow egotism, popstars are not far removed from actors. The latter are fantasists and (literally) professional liars, pretending to be someone they aren’t, displaying emotions they don’t have. Popstars are often likewise insecure, craving attention and praise, to be told what good people they are — and consequently ensure that the world knows it.

They have been up to this sort of thing for years. Consider the self-important proclamations of John Lennon, imagining no possessions but having lots of them, Sting’s crusade to save the Brazilian rainforest and its noble savages and, of course, Bono, the humanitarian tax-avoider. The latter two featured in Band Aid, an ostentatiously big-hearted scheme that raised funds for governments in desperate need of more Mercedes-Benzes and Kalashnikovs. This is what happens when you combine paradoxical egotism and a Something Must Be Done mentality. Today, it’s the same toxic compound — intensified — that’s behind the grandstanding and aggressive ‘caring’ censoriousness you see on Twitter.

California tax collectors discover exciting new technique: double billing

Filed under: Bureaucracy, Government, USA — Tags: , , — Nicholas @ 08:04

Let’s say you’re an honest, upstanding citizen who pays your taxes on time and in full. Let us also say you happen to live in California. What would you do when you got a bill from a different agency of the state government, saying you still owed an amount of money that you paid in your state taxes (and have the documentation to prove it)? David Friedman ponders whether this new approach to state fund-raising is fraud or mere incompetence:

I recently received a bill from the California Board of Equalization (BOE) demanding that I pay them about three hundred dollars in use tax. That puzzled me, since I had already paid the use tax with my California state income tax return—my reporting it on that return is the only reason the BOE knew that I owed it. Just to be sure, I went online and checked my account with the Franchise Tax Board, the body that collects California income tax—it showed me owing nothing.

So I called the number for the BOE. The woman I spoke with told me that they had not received the money from the FTB and that if I did not want them to bill me for it I should call the FTB and have them take care of the matter. I called the number she gave me, got an FTB phone tree with no option of talking to a human being and no reference to use tax.

[. . .]

It is possible, of course, that I am misinterpreting incompetence as dishonesty—that at some stage in the process someone made a mistake, which will now be corrected. One reason I doubt that is that what the letter I received said was:

    “According to information provided to us by the Franchise Tax Board (FTB), you reported a use tax liability on your state income tax return. However, FTB advised the funds were not available to be transferred to the State Board of Equalization (BOE), which is ultimately responsible for the collection of use tax.”

    “If the use tax was remitted with your FTB return, the use tax was either redirected to a FTB liability or refunded by FTB. Accordingly, the BOE is sending this letter to inform you that the use tax remains due (see enclosed billing notice)”

They do not say that I did not pay the money to the FTB, merely that the FTB did not pay it to them. And the final bit, which I missed in the initial draft of this post and have just added, makes it clear that if I paid the money but the FTB didn’t pass it on, they want me to pay it again.

November 1, 2012

Recreational trench-building

Filed under: Britain, History, Military, WW1 — Tags: , , — Nicholas @ 14:06

I’ve dug trenches, in my long-past militia days, but I’ve never really thought about doing it as a hobby:

Surrounded by barbed wire, sandbags and mud, this 60ft trench is barely distinguishable from those occupied by British soldiers fighting in the First World War almost a century ago.

The enormous dugout has been painstakingly recreated by an ex-history teacher in his back garden in Surrey, and the dedicated 55-year-old even spent 24 hours living in its confines with a team of volunteers as part of his efforts to experience life as a WWI soldier.

Andrew Robertshaw and 30 helpers spent a month shifting around 200 tonnes of earth to build the enormous three-room trench, which he hopes will teach people more about the horrific living conditions endured by British troops during the Great War.

The only thing that struck me about this and other photos in the article is that the re-enactors look too clean. Digging a trench, then spending more than a short stretch of time therein leaves dirt everywhere:

The American President

Filed under: Government, Military, Politics, USA — Tags: , , , — Nicholas @ 11:04

David Gewirtz has a thought about the awesome achievement of the American Presidency:

America has almost 3 million active and reserve military personnel. We spend almost $550 billion dollars each year on defense. According to the Federation of American Scientists, America has just about 5,000 nuclear warheads.

The United States Navy has about 300 ships, almost 4,000 aircraft, 71 submarines, and 11 aircraft carriers — each with more firepower than most nations. The United States has close to 9,000 battle-ready tanks. The United States Air Force has nearly 6,000 aircraft, 450 intercontinental ballistic missiles, and 32 satellites orbiting Earth under its direct control.

In other words, the United States has the most powerful military in the history of mankind.

And yet, every four to eight years, ultimate control of that incredible firepower changes hands — without a single shot being fired.

The art of (bad) customer service

Filed under: Business, Humour — Tags: , , — Nicholas @ 10:02

James Lileks had to do the leg work himself to track down a part to fix his stove. After finally getting it, he wanted to express his frustration to the company that sold the stove (but didn’t carry the replacement part he needed):

So. I called Centerpoint, asked to speak to a manager, and had a nice friendly conversation about the fact that I found the part with elementary googling, and I had to pay for it and wait to be reimbursed.

Manager: we have supply channels and have to set up payment contracts and we can’t find anything, and what’s more blah, blah, blah.

To which I said I understood, but the fact of that matter was: I found the part in seconds, which means someone entered the part number into your system, it came up null, and that was it. They’d done their job. They’d checked the box. Move on to the next. So what I get as a customer of your service is that you don’t really look for the part. You search one closet and call it quits. Apparently there’s no leeway for your people to look elsewhere.

She understood my dissatisfaction, of course, but

AAHOOHGA

NEVER “BUT” YOUR UNDERSTANDING OF MY DISSATISFACTION.

Lie to me. Lie to me over and over: I understand your dissatisfaction AND I will be adding this company to our database. I understand your dissatisfaction AND I will be sending my boss a letter about expanding our searches and allowing for more individual initiative on the part of the part-procuring people. I understand your dissatisfaction AND apologize you’ll have to carry a $476 charge on your card while we process your request. I don’t care if none of that’s true. Just say it.

I still think they’re going to try to wiggle out of this somehow. I think my wife was right: they don’t want to fix it. They don’t want to pay for it.

All it took for me to be that cynical was a manager invested too deeply in company policy. I would have trusted them more if they’d lied.

The development of personal computing

Filed under: History, Technology — Tags: , — Nicholas @ 09:09

At The Register, Tony Smith charts twenty significant items that lead to modern personal computers:

Personal computing. Personal. Computing. We take both aspects so completely for granted these days, it’s almost impossible to think of a time when computing wasn’t personal — or when there was no electronic or mechanical computing.

To get from there to here, we’ve gone from a time when ‘computers’ were people able to do perform complex calculations themselves, through mechanical systems intended to do the work for them and then to powered machines able to automate the process. These led to systems that could be programmed to perform not only mathematical tasks but to store and retrieve other forms of data, taking us right up to desktop devices for a one-on-one interaction with computing power.

Since then, that power has been compressed into smaller, more convenient packages: laptops, tablets and smartphones.

What a trip. In memory of the many people who have help us along, here then are some of the key stages of that journey, represented by the 20 objects that, to us, most embody the steps that brought us to where we are today.

It’s not a comprehensive list — and feel free to comment with the devices you think we should have included — but here are the first ten of our 20 items, from the early days up to the end of the 1970s. Part two will bring us from the 1980s to the present day.

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