If you go to a supermarket at certain times of the day, you’ll find that the deli counter can be quite busy, so you pull a little ticket from the dispenser and mooch around in the general area, loading up the yoghurt and Pop-Tarts until your number’s called. For 15 billion bucks, maybe the airlines could buy a couple dozen dispensers apiece. But apparently not. They want you backed up in lines shuffling your bags forward a couple of inches at a time because your misery is their convenience.
Mark Steyn, “Flight From Reality”, The Spectator, 2001-11-17.
October 24, 2025
QotD: What airlines could learn from supermarkets
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