Quotulatiousness

June 28, 2011

Sony has a long track record of ham-fisted customer relations

Filed under: Gaming, Media, Technology — Tags: , , — Nicholas @ 12:06

Jon, my former virtual landlord, sent me this link all about just how insanely bad MMORPG players can be in their chosen game environments. I found this entry particularly interesting, as it isn’t the gamers being dicks . . . it’s the company running the game:

You’re playing a game where you kill things. What do you do with a giant dragon that kills things, can only be woken by killing four smaller dragons first and is now trying to kill you? If you said “kill it” you just surprised the hell out of Sony who, to be fair, have never claimed they weren’t wearing human-skin suits while studying these Earth things called “game-ers.” Kerafyrm the Sleeper was EverQuest‘s dragon-equivalent of Sauron, if Sauron drove the Death Star to work. It had a hundred times as many hit points as any other boss, was immune to most damage, had two spammable instant-kill attacks because screw you and didn’t work right because it was online and programmed by Sony.

It forced the three top guilds to co-operate, which makes herding cats look easier than getting Bollywood extras to move in step. It was Sesame Street by way of Lord of the Rings, specifically the end of the third movie, since for over three hours, 180 players turned themselves into a Sisyphean Zerg horde. Resurrecting each other faster than the monster could kill them, they put in Herculean feats of teamwork that cruelly mocked the concept of “fun.” They fought like warrior poets, they fought like Scotsmen and eventually ground the boss down to 22 percent health — at which point Sony turned the whole thing off and acted like it was the players’ fault. So if you’re wondering how they can keep the PlayStation Network off for a week and act like that’s fine, it’s because they’ve been practicing.

They took their ball and went home, where their ball was a giant harbinger of doom and the focus of the entire game.

Showing less regard for their users than an Iron Maiden, they released a rubbish (and later disproven) excuse about how Kerafyrm’s programming had been distracted by an NPC — and you’ll notice how even their own excuse is based on their incompetence — before simply apologizing and resetting the entire event, telling players to try again. It was like Lucy tricking Charlie Brown if Lucy was making millions of dollars making Charlie Brown miss, and if it took three man-weeks to run up to the football.

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