Melissa J. Perenson may just be unlucky, or she may be more attentive than a lot of current Apple iPhone customers:
Apple’s unprecedented move to hold a press conference regarding the iPhone 4’s antenna issues underscores the power of the masses, and the fact that the phone has serious problems. I know about the iPhone 4’s flaws first hand. Here’s what went wrong with mine.
As I write this I’m on my third iPhone 4 replacement so far. Yes, that means I’ve had a total of four phones in the three weeks the phone has been out. As responsive and friendly as the Apple Store has been through this, I really didn’t need to get to know the store so well. At this point, I’ve spent as much on cab fares to and from the Apple Store as I would have on a couple of bumpers in different colors.
One bad phone can be written off as a fluke; but three is extreme and indicates something more may be in play. I’ve come to expect better from a company like Apple. I reached out to Apple for a comment, but no response at this writing.
This is definitely a case where Apple’s traditional hands-off approach is backfiring on them: if there are hardware problems with the iPhone 4, aside from the acknowledged signal strength display and antenna issues, Apple needs to become proactive in addressing them.
