Quotulatiousness

October 8, 2011

The darker side of Steve Jobs

Filed under: Media, Technology — Tags: , , , , — Nicholas @ 12:01

Gawker tries to beat the rush to switch from praising the dead to exposing their flaws:

We mentioned much of the good Jobs did during his career earlier. His accomplishments were far-reaching and impossible to easily summarize. But here’s one way of looking at the scope of his achievement: It’s the dream of any entrepreneur to affect change in one industry. Jobs transformed half a dozen of them forever, from personal computers to phones to animation to music to publishing to video games. He was a polymath, a skilled motivator, a decisive judge, a farsighted tastemaker, an excellent showman, and a gifted strategist.

One thing he wasn’t, though, was perfect. Indeed there were things Jobs did while at Apple that were deeply disturbing. Rude, dismissive, hostile, spiteful: Apple employees — the ones not bound by confidentiality agreements — have had a different story to tell over the years about Jobs and the bullying, manipulation and fear that followed him around Apple. Jobs contributed to global problems, too. Apple’s success has been built literally on the backs of Chinese workers, many of them children and all of them enduring long shifts and the specter of brutal penalties for mistakes. And, for all his talk of enabling individual expression, Jobs imposed paranoid rules that centralized control of who could say what on his devices and in his company.

[. . .]

Before he was deposed from Apple the first time around, Jobs already had a reputation internally for acting like a tyrant. Jobs regularly belittled people, swore at them, and pressured them until they reached their breaking point. In the pursuit of greatness he cast aside politeness and empathy. His verbal abuse never stopped.

[. . .]

Steve Jobs created many beautiful objects. He made digital devices more elegant and easier to use. He made a lot of money for Apple Inc. after people wrote it off for dead. He will undoubtedly serve as a role model for generations of entrepreneurs and business leaders. Whether that’s a good thing or a bad thing depends on how honestly his life is appraised.

Update: ESR has some thoughts on the legacy — good and bad — and the man:

It’s easy to point at the good Steve Jobs did. While he didn’t invent the personal computer, he made it cool, twice. Once in 1976 when the Apple II surpassed all the earlier prototypes, and again in 1984 with the introduction of the Mac. I’ll also always be grateful for the way Jobs built Pixar into a studio that combined technical brilliance with an artistic sense and moral centeredness that has perhaps been equaled in the history of animated art, but never exceeded.

But the Mac also set a negative pattern that Jobs was to repeat with greater amplification later in his life. In two respects; first, it was a slick repackaging of design ideas from an engineering tradition that long predated Jobs (in this case, going back to the pioneering Xerox PARC WIMP interfaces of the early 1970s). Which would be fine, except that Jobs created a myth that arrogated that innovation to himself and threw the actual pioneers down the memory hole.

Second, even while Jobs was posing as a hip liberator from the empire of the beige box, he was in fact creating a hardware and software system so controlling and locked down that the case couldn’t even be opened without a special cracking tool. The myth was freedom, but the reality was Jobs’s way or the highway. Such was Jobs’s genius as a marketer that he was able to spin that contradiction as a kind of artistic integrity, and gain praise for it when he should have been slammed for hypocrisy.

[. . .]

What’s really troubling is that Jobs made the walled garden seem cool. He created a huge following that is not merely resigned to having their choices limited, but willing to praise the prison bars because they have pretty window treatments.

[. . .]

Commerce is powerful, but culture is even more persistent. The lure of high profits from secrecy rent can slow down the long-term trend towards open source and user-controlled computing, but not really stop it. Jobs’s success at hypnotizing millions of people into a perverse love for the walled garden is more dangerous to freedom in the long term than Bill Gates’s efficient but brutal and unattractive corporatism. People feared and respected Microsoft, but they love and worship Apple — and that is precisely the problem, precisely the reason Jobs may in the end have done more harm than good.

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