Quotulatiousness

October 8, 2011

The darker side of Steve Jobs

Filed under: Media, Technology — Tags: , , , , — Nicholas @ 12:01

Gawker tries to beat the rush to switch from praising the dead to exposing their flaws:

We mentioned much of the good Jobs did during his career earlier. His accomplishments were far-reaching and impossible to easily summarize. But here’s one way of looking at the scope of his achievement: It’s the dream of any entrepreneur to affect change in one industry. Jobs transformed half a dozen of them forever, from personal computers to phones to animation to music to publishing to video games. He was a polymath, a skilled motivator, a decisive judge, a farsighted tastemaker, an excellent showman, and a gifted strategist.

One thing he wasn’t, though, was perfect. Indeed there were things Jobs did while at Apple that were deeply disturbing. Rude, dismissive, hostile, spiteful: Apple employees — the ones not bound by confidentiality agreements — have had a different story to tell over the years about Jobs and the bullying, manipulation and fear that followed him around Apple. Jobs contributed to global problems, too. Apple’s success has been built literally on the backs of Chinese workers, many of them children and all of them enduring long shifts and the specter of brutal penalties for mistakes. And, for all his talk of enabling individual expression, Jobs imposed paranoid rules that centralized control of who could say what on his devices and in his company.

[. . .]

Before he was deposed from Apple the first time around, Jobs already had a reputation internally for acting like a tyrant. Jobs regularly belittled people, swore at them, and pressured them until they reached their breaking point. In the pursuit of greatness he cast aside politeness and empathy. His verbal abuse never stopped.

[. . .]

Steve Jobs created many beautiful objects. He made digital devices more elegant and easier to use. He made a lot of money for Apple Inc. after people wrote it off for dead. He will undoubtedly serve as a role model for generations of entrepreneurs and business leaders. Whether that’s a good thing or a bad thing depends on how honestly his life is appraised.

Update: ESR has some thoughts on the legacy — good and bad — and the man:

It’s easy to point at the good Steve Jobs did. While he didn’t invent the personal computer, he made it cool, twice. Once in 1976 when the Apple II surpassed all the earlier prototypes, and again in 1984 with the introduction of the Mac. I’ll also always be grateful for the way Jobs built Pixar into a studio that combined technical brilliance with an artistic sense and moral centeredness that has perhaps been equaled in the history of animated art, but never exceeded.

But the Mac also set a negative pattern that Jobs was to repeat with greater amplification later in his life. In two respects; first, it was a slick repackaging of design ideas from an engineering tradition that long predated Jobs (in this case, going back to the pioneering Xerox PARC WIMP interfaces of the early 1970s). Which would be fine, except that Jobs created a myth that arrogated that innovation to himself and threw the actual pioneers down the memory hole.

Second, even while Jobs was posing as a hip liberator from the empire of the beige box, he was in fact creating a hardware and software system so controlling and locked down that the case couldn’t even be opened without a special cracking tool. The myth was freedom, but the reality was Jobs’s way or the highway. Such was Jobs’s genius as a marketer that he was able to spin that contradiction as a kind of artistic integrity, and gain praise for it when he should have been slammed for hypocrisy.

[. . .]

What’s really troubling is that Jobs made the walled garden seem cool. He created a huge following that is not merely resigned to having their choices limited, but willing to praise the prison bars because they have pretty window treatments.

[. . .]

Commerce is powerful, but culture is even more persistent. The lure of high profits from secrecy rent can slow down the long-term trend towards open source and user-controlled computing, but not really stop it. Jobs’s success at hypnotizing millions of people into a perverse love for the walled garden is more dangerous to freedom in the long term than Bill Gates’s efficient but brutal and unattractive corporatism. People feared and respected Microsoft, but they love and worship Apple — and that is precisely the problem, precisely the reason Jobs may in the end have done more harm than good.

June 25, 2011

QotD: The game marketing game

Filed under: Gaming, Media, Quotations, Technology — Tags: , , , , — Nicholas @ 00:06

. . . here’s the long and short of it: A PR flack complaining about unfair representation of a videogame is like a mugger complaining about unsafe working conditions.

They say advertisers sell the sizzle, not the steak. Videogame companies regularly sell not the steak, not the sizzle, but a recording of the sizzle of aged Wagyū steak, the audio captured under ideal acoustic conditions and sweetened with frequencies proven to make people hungry. Then, often as not, they present you with a microwaved hamburger and a promise to remove the bugs — which in this metaphor are actual insects — just as soon as they can.

I don’t write many reviews these days, but as far as I’m concerned, eviscerating shitty games with snappy sarcasm is a public service. If 500 words of my resentment are more entertaining than 10 hours of your game, then you wrote a crappy game.

And let’s get this out of the way: Don’t come crying to me about the hard work of the developers and how they’re being abused by reviewers. You know what developers really hate? Working on crappy games. Nobody enjoys feeling like they’re being paid to tie ribbons on manure. You want happy developers? Let them make the best games they can and present them honestly.

So here’s the deal. I’m all for civility. In any future game reviews, I will completely do away with venom and mockery, but only if the ad agencies do away with exaggeration and hype. If you start lying, I start making vicious, spiteful fun of you.

Lore Sjöberg, “Alt Text: After Duke Nukem PR Fail, Terrible Games Are Fair Game”, Wired, 2011-06-24

June 7, 2011

Why Apple didn’t introduce the next iPhone model at WWDC

Filed under: Economics, Technology — Tags: , , , — Nicholas @ 17:28

Charles Arthur thinks he’s cracked the mystery over when the next iPhone will be introduced, and why:

This might seem blindingly obvious, but lots of people were hanging on to the hope that Apple would launch the iPhone 5/4GS/4G on Monday. The fact that it hasn’t — unlike the past two years, when it has announced new versions of the iPhone at, guess where, WWDC — indicates that Apple is shifting its strategy in phones.

Presently, Apple’s phone market segmentation strategy is to sell the newest model (the iPhone 4, now around a year old) at the highest price, and the second-oldest model (the 3GS, two years old) at a lower price. Hence you can find carriers such as Orange selling the 3GS for free with a £25 per month contract, while the iPhone 4 is still has an upfront price plus a £30+/month contract.

Presently this is as much segmentation that Apple is able to achieve, because it was locked into the yearly release schedule. That’s not surprising; Apple was a comparative newcomer to the mobile phone industry. Remember how the original iPhone couldn’t forward SMS or send MMS? How we laughed.

Now Apple is a serious player. And (we’re hearing from the supply chain) it is shifting the release date of the newest phone to September/October, which means a lot can change.

I’m still waiting on the next iPhone announcement, as I’m still at the tail end of my three-year contract (yes, Canadians only had the choice of a three-year contract when the iPhone 3G came to town). It’s running a very old version of iOS — 3.1.3 — as all the reports from the early adopters said that iOS 4 was a total pig on the 3G. Newer versions of iOS 4 don’t run on the 3G at all.

After August, I’ll (in theory) have the choice of going with the new iPhone or switching to an Android smartphone of some description (provided I can find good functional equivalents of the software I use on the iPhone). Hence, my interest in what Apple is doing for the next iPhone.

Instead, look to Apple to consider iPhone updates on a six-monthly basis. One model in September/October; another in March/April. That allows for incremental differences between versions which provides the updraft for sales, which carriers will like. But it also means that Apple doesn’t have to sweat too hard on how different to make the next handset — unlike the present situation, where every new model has to blow the bloody doors off.

Yet it also means that it will have a wider range of handsets to offer over time because of the natural segmentation of age: the iPhone 4, iPhone 4GS, some time next spring, the iPhone 5; in the autumn, the iPhone 5G (or whatever). And so on. The ages of the devices will create the tiers, which will allow it to slice the market into different price tiers and compete with Android — and more importantly RIM, which Apple clearly has in its sights as a rival to be crushed (why else introduce iMessage, which looks like a clone of BlackBerry Messenger?).

So that’s it: if you’re wondering where your iPhone 5 (4GS/4G) is, it’s being built in a factory in China. And Apple is getting ready to unveil a completely different way of slicing and dicing the phone market.

March 23, 2011

Re-inventing pastis for a modern audience

Filed under: Europe, Randomness — Tags: , , — Nicholas @ 08:04

From the description, what is called pastis in France is marketed in Ontario as Pernod, one of my favourite beverages:

It is as French as berets and pétanque but now drinks groups are trying to boost flagging sales of pastis by shaking off the national drink’s fusty image and recasting it as a trendy long summer drink.

The French use the phrase “je suis dans le pastis” to mean in trouble and the foggy liqueur is indeed in trouble — eclipsed by whisky as the country’s favourite tipple.

Although 120m litres of pastis are still knocked back in France annually, sales are declining at a rate of about 1% a year and, like brands such as Baileys in the UK, it is heavily discounted in supermarkets.

Now market leader Pernod Ricard says it is trying to “redefine the pastis drinking experience” by marketing a new drink “piscine” — French for swimming pool — a heavily diluted pour of its Pastis 51 brand.

One of the things I find most appealing about Pernod is that it can be diluted quite a bit without becoming “watery”. It fills a number of different “roles” in the alcoholic beverage category, unless you’re one of those weird folks that don’t appreciate the anise flavour.

March 18, 2011

Old Spice Man – marketing hits and misses

Filed under: Media, USA — Tags: , , , , — Nicholas @ 10:04

Gary Vaynerchuk reviews the Old Spice Man campaign:

Unless you were living under a rock, you probably saw at least one of the Old Spice commercials starring Isaiah Mustafa that began airing the day after the 2010 Super Bowl. With this campaign, Procter & Gamble, Old Spice’s parent company, showed the world how a brand can play a kick-ass game of media Ping-Pong.

First, it started with outstanding content, spoofing every stereotype of masculinity they could come up with through clever writing and picture-perfect casting. As soon as a bare-chested Mustafa finished gliding around from one paperback-romance scenario to another, reassuring women that even if their man didn’t look like him, they could smell like him if they stopped using lady-scented body wash, millions of people rewound their DVRs and watched the ad again. And again. Then they started talking about it on Facebook and Twitter and making spoof videos on YouTube.

[. . .]

Did the Campaign Work?
It depends on whom you ask. For example, sales of Old Spice Body Wash, which were already on the rise, rose sharply — by 55 percent — over the three months following the first aired TV commercial, then soared by 107 percent (a statistic that included me, because I bought my first stick of Old Spice during that time) around the time the response videos began showing, but some seem to question whether the uptick might have been due to a two-for-one coupon promotion rather than a well-integrated social media campaign.

[. . .]

The Huge Miss
The Old Spice campaign is considered a huge social media win, one that hundreds of social media experts have praised, but here’s where the story takes a bit of a surprising turn. I was sure that Old Spice planned to use the information it has on its almost 120,000 Twitter followers to start engaging with each and every one of them on a personal, meaningful level. Every one of those people should have received an email, thanking the followers for watching the videos and offering them a reason to keep checking in. I’d love to be proven wrong, but I don’t think that happened. As of September 2010, almost two months after Old Spice ambushed Twitter, the Old Spice account has tweeted only twenty-three times, and not one of the tweets talks or interacts with an actual person or user of the brand. Ad Age published an article that begins “Old Spice Fades Into History . . .”

December 14, 2010

QotD: Buzzword Bingo, resumé edition

Filed under: Bureaucracy, Humour, Quotations — Tags: , , — Nicholas @ 12:30

Are you a motivated multitasker with extensive experience that has helped you become a results oriented team player?

Does your online resume say you have a dynamic and innovative skill set which has led to a proven track record of being entrepreneurial in a fast paced world?

Then congratulations, you’ve successfully used all 10 of the most overused buzzwords on LinkedIn in just two sentences.

[. . .]

And just so you know we tried, we did manage to get all 10 buzzwords into one single colossally cringe-worthy sentence sure to make any human resources manager’s skin crawl.

Heaven help the poor guy who has this phrase on his LinkedIn profile:

“Hi, I’m a motivated multitakser with extensive experience as an entrepreneurial and results oriented team player whose innovative and dynamic skills have helped me become adept at working in a fast paced world with a proven track record.”

Ta-da!

Matt Hartley, “The 10 most overused employment buzzwords on LinkedIn”, Financial Post, 2010-12-14

November 29, 2010

With a bit of effort, even Erotica can be drab and uninteresting

Filed under: Britain, Randomness — Tags: , , — Nicholas @ 13:16

Laurie Penny attended the “Erotica” trade show, and was underwhelmed:

Welcome to Erotica: Britain’s Gulag of desire
If you had to build a prison for human pleasure, it would look like this.

You shuffle through the clinical, white foyer of the Olympia Grand Hall in Kensington and, after presenting several forms of ID to prove that you’ve paid the requisite £20 for your sexy times, security guards usher you into a huge iron stadium full of concession stands and bored-looking women in their scanties.

This is Erotica, “playtime for grown-ups”: a festival that is billed both as Europe’s “best-attended erotic event” and “a unique shopping experience” — statements that, taken together, possibly explain a great deal about western sexual dysfunction.

[. . .]

The punters are English, bourgeois and middle-aged; the strippers onstage and in the booths are young and eastern European. They smile desperately through shrouds of fake tan. The punters, a mixture of hardcore fetishists in rubber and older couples in fleeces, clutch plastic pints of lukewarm larger as they watch the grim stage show. Strippers gyrate in nothing but thongs and a couple of England flags, a cross between a jiggle joint and an Anglo-fascist rally. In true British style, the audience claps politely while pre-recorded applause thunders over the speakers.

November 20, 2010

The use of glamour to advance weak economic ideas

Virginia Postrel highlights the power of glamour even in technical and economic arguments:

When Robert J. Samuelson published a Newsweek column last month arguing that high-speed rail is “a perfect example of wasteful spending masquerading as a respectable social cause,” he cited cost figures and potential ridership to demonstrate that even the rosiest scenarios wouldn’t justify the investment. He made a good, rational case — only to have it completely undermined by the evocative photograph the magazine chose to accompany the article.

The picture showed a sleek train bursting through blurred lines of track and scenery, the embodiment of elegant, effortless speed. It was the kind of image that creates longing, the kind of image a bunch of numbers cannot refute. It was beautiful, manipulative and deeply glamorous.

The same is true of photos of wind turbines adorning ads for everything from Aveda’s beauty products to MIT’s Sloan School of Management. These graceful forms have succeeded the rocket ships and atomic symbols of the 1950s to become the new icons of the technological future. If the island of Wuhu, where games for the Wii console play out, can run on wind power, why can’t the real world?

Policy wonks assume the current rage for wind farms and high-speed rail has something to do with efficiently reducing carbon emissions. So they debate load mismatches and ridership figures. These are worthy discussions and address real questions.

But they miss the emotional point.

I guess it’s a sign of weakness for the economic folks that they don’t realize how much of the battle for public support can rest on non-economic factors. You might be able to win all the technical battles, but it’s often the emotional factors that determine victory overall.

October 19, 2010

Got a transmedia “strategy”?

Filed under: Humour, Media, Technology — Tags: , — Nicholas @ 07:29

They’re all the rage these days. If you don’t have one, you can get a custom-crafted, up-to-the-microsecond strategy outlined for you at whatthefuckismytransmediastrategy.com, like this one:

As you can see, it makes at least as much sense as “real” strategies sometimes do.

H/T to Warren Ellis for the link.

July 26, 2010

The unwillingness to disbelieve

Filed under: China, Economics, India, Media — Tags: , , , , — Nicholas @ 15:03

Mike Elgan debunks the latest “mind-crogglingly cheap computer for the masses” announcement:

“India unveils $35 computer for students,” says CNN.com. “India unveils prototype for $35 touch-screen computer,” reports BBC News. “India to provide $35 computing device to students,” says BusinessWeek.

Wow! That’s great! Too bad it will never exist. That this announcement is reported straight and without even a hint of skepticism is incomprehensible to me.

[. . .]

India itself doesn’t build touch screens. They would have to be imported from China or Taiwan. The current price for this component alone exceeds $35. Like touch screens, most solar panels are also built in China. But even the cheapest ones powerful enough to charge a tablet battery are more expensive to manufacture than $35.

Plus you need to pay for the 2GB of RAM, the case and the rest of the computer electronics. Even if you factor in Moore’s Law and assume the absolute cheapest rock-bottom junk components, a solar touch tablet with 2GB of RAM cannot be built anytime soon for less than $100.

More to the point, no country in the world can build a cheaper computer than China can. The entire tech sector in China is optimized for ultra-low-cost manufacturing. All the engineering brilliance in India can’t change that.

There’s also the point that government bureaucracies and university engineering departments are not designed for or experienced in the mass production techniques that any of these “ultra-cheap but powerful” computing initiatives all require. Have you ever heard of a government that could keep their hands (and political priorities) out of the critical decision of where this wonder device would be assembled, tested, packed, and distributed? The “industrial policy” wonks would need to get intensely involved in such a decision and the location would have to meet diverse electoral and financial requirements (note that the economics of the project won’t even make the top five priorities in the process).

Awarding the contract to just one area would be unthinkable: the benefits must be seen to be helping areas that elected the current government and emphatically not going to opposition ridings. The horsetrading over that alone would consume any possible price advantage such a scheme might have over ordinary computers and software bought commercially.

July 15, 2010

Apple to hold news conference on iPhone 4 today

Filed under: Technology — Tags: , , , , , — Nicholas @ 08:42

BBC News reports that Apple has called a surprise news conference:

The company has refused to give details about whether the event will address reception problems that some users have reported with the phone, launched just last month.

Apple has faced mounting criticism from analysts and consumers over its handling of the issue.

Industry watchers said the firm was in danger of damaging its “rock star” reputation over how poorly it had dealt with what would normally be a minor problem.

“It seems there has been a real crisis of leadership here,” said Patrick Kereley, senior digital strategist for Levick Strategic Communications which deals in crisis managment and reputation protection.

“There are so many conflicting reports about this issue and a lot of confusion in the marketplace. They need a plan of attack. Today’s companies have to react quickly before chatter on Facebook or Twitter turns into news headlines as is the case here,”

Of course, blaming the problem on Facebook and Twitter users isn’t particularly appropriate: there is a problem with the iPhone 4 and even the most pro-Apple folks are noticing it and complaining. Apple has reacted very badly to their most enthusiastic customers, and (for a change) appears to be damaging their reputation. Now that they’re no longer seen as underdogs, the haughty and uninformative response won’t work.

July 8, 2010

How Apple created and maintains a “shiny tech” reputation

Filed under: Technology — Tags: , , , — Nicholas @ 10:50

Trevor Pott manages to deter a newly evangelized Apple fan:

The event sticks out for me because the user was not impressed by the iPhone because it was Apple, or the phone was hip. Rather it was because at a tradeshow they caught a colleague watching the Canucks getting beat on an iPhone. The concept of being able to stream video on a cellular network had never occurred to them before this. They saw it first on an Apple, it was evangelised by an ardent fan, and thus Apple “invented” it.

In this way Apple has “invented” everything of use in mainstream computing. From being the only computer for design, to inventing the MP3 player, smartphone, tablet computer, video conferencing and now, apparently, 3G streaming. When introduced to non-Apple alternatives, the people crying loudly for Apple gear seem shocked that it already existed in a previous form. The lesson I took from this is that users don’t care about the technology. With the exception of a few loudmouths on the internet, nobody cares that this was made by Apple, Sony, Microsoft or anyone else.

Users care about what a product can do. They care about how easily that product can do it. Users care about looks, but not as much as ease of use, good documentation, presentation of features and fantastic marketing. What’s more, good businessmen care about these things too; this is what makes their company tick, and what makes them money.

There’s a reason why a lot of successful technology folks try to sell “solutions” rather than products: it’s a much better way of addressing the users’ actual needs (even if it means you don’t recommend the glitzy, whizzy, shiny new Apple iThing). If you can de-mesmerize them long enough to actually address their needs instead of their wants, you’ll be doing them a much better service.

June 28, 2010

Marketing secrets revealed

Filed under: Humour, Randomness, Technology — Tags: , , , , — Nicholas @ 09:16

An absolutely brilliant post at The Secret Diary of Steve Jobs tells you all about the reality of marketing:

It’s a pretty safe assumption that if you’re reading this blog, you’ve seen “The Matrix.” And you may or may not remember the scene where a kid explains to Neo that the trick to bending a spoon with your mind is simply to remember that, “There is no spoon.”

So it is with marketing. One thing I learned very early in life, thanks to intentional overuse of psychedelic drugs, is that there is no reality. As a guy at the commune once put it: “The reality is, there is no reality.”

So some guy says his iPhone 4 is having reception issues. I say there is no reception issue. Now it’s his reality against my reality. Which one of us is living in the real reality?

There’s a two-part answer: 1, there is no real reality, and 2, it doesn’t matter.

The only thing that matters is which reality our customers will choose to adopt as their own.

[. . .]

What I realized many years ago — and honestly, it still amazes me — is that most people are so unsure of themselves that they will think whatever we tell them to think.

So we tell people that this new phone is not just an incremental upgrade, but rather is the biggest breakthrough since the original iPhone in 2007. We say it’s incredible, amazing, awesome, mind-blowing, overwhelming, magical, revolutionary. We use these words over and over.

It’s all patently ridiculous, of course. But people believe it.

H/T to Chris Anderson for the link.

June 24, 2010

Tempest in a wine glass

Filed under: Europe, Law — Tags: , , — Nicholas @ 09:47

The most recent issue of OntarioWineReview included a snippet from an article originally published in Decanter on the outcome of a legal tussle between Reidel and Eisch over the term “breathable glass”:

Austrian glassmaker Riedel has declared victory in its lawsuit against its rival Eisch Glasskultur over false claims for breathable glass.

Riedel, Nachtmann and Spiegelau filed suit in Munich, Germany alleging that Eisch’s advertisement boasting ‘breathable glass’ constituted false advertising.

On 19 January the two parties agreed to settle after Eisch’s claim that its ‘breathable’ glasses were made using a secret process that ‘opens bouquet and aromas within 2 to 4 minutes’ was not supported in court.

The court ordered Eisch to cease claiming its glass is ‘Breathable’ or ‘Opens bouquet and aromas within 2 to 4 minutes’, or face penalties of up to €250,000, or imprisonment of up to six months for senior directors.

A few years ago, Elizabeth and I bought a set of the Eisch “breathable glass” wineglasses and actually tested them. I doubted the claim, as I couldn’t think of a way that glass could be altered to allow air to pass through that would not also change other characteristics like clarity. Later that evening, we sat down with our friend Brendan and tried to determine if there was any difference between the “breathable” and ordinary glasses.

It may just have been our willingness to believe, but we each thought the wine in the breathable glass was better than the same wine in an ordinary wine glass. That being said, we didn’t think the degree of improvement was enough to justify replacing all our Riedel glasses.

Apple’s latest media circus

Filed under: Media, Technology — Tags: , , , — Nicholas @ 09:24

I’ve been accused of being an Apple fanboy because I have an iPhone 3G (that which was shiny and new barely two years ago is already considered steam-powered and antique). Stephen Fry has a review up on his site, which starts with this summary not of the iPhone 4, but of the reaction to the release:

The hooplah that surrounds the release of a new Apple product is enough to make many otherwise calm and balanced adults froth and jigger. That some froth with excited happiness and others with outraged contempt is almost irrelevant, it is the intensity of the response that is so fascinating. For the angry frothers all are fair game for their fury — the newspapers, the blogosphere, the BBC and most certainly people like me for acting, in their eyes, as slavish Apple PR operatives. Why should these iPads and iPhones be front page news when, the frothers froth, there are plenty of other manufacturers out there making products that are as good, if not better, for less money? And isn’t there something creepy about Apple’s cultiness and the closed ecosystem of their apps and stores? The anti-Applers see pretension and folly everywhere and they want the world to know it. The enthusiastic frothers don’t really mind, they just want to get their hands on what they perceive as hugely desirable objects that make them happy. The two sides will never agree, the whole thing has become an ideological stand-off: the anti-Apple side has too much pride invested in their point of view to be able to unbend, while Apple lovers have too much money invested in their toys to back down. It is an absorbing phenomenon and one which seems to get hotter every week.

The iPhone 4 isn’t available in Canada yet, and I suspect won’t be taken up with quite the same vigour displayed in its US debut: unlike American customers who signed up for two years with AT&T, Canadian customers of Rogers had to take a three-year contract. None of them will be at their end-of-contract when the new iPhone is released here. It will take some of the demand away, compared to the US market . . . but certainly not enough to make the release a flop.

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