At Techdirt, Tim Cushing explains how Xerox is going the extra distance to extort even more money from their customers over toner ink:
Everyone likes buying stuff with a bunch of built-in restrictions, right? The things we “own” often remain the property of the manufacturers, at least in part. That’s the trade-off we never asked for — one pushed on us by everyone from movie studios to makers of high-end cat litter boxes and coffee brewers. DRM prevents backup copies. Proprietary packets brick functions until manufacturer-approved refills are in place.
Here’s another bit of ridiculousness, via Techdirt reader techflaws. German news outlet c’t Magazin is reporting that Xerox printers are going further than the normal restrictions we’ve become accustomed to. For years, printer companies have made sure users’ printers won’t run without every single slot being filled with approved cartridges. This includes such stupidity as disabling every function (including non-ink-related functions like scanning) in all-in-one printers until the printer is fed.
Xerox is going further. Not only do you need to refill the ink, but you have to fill it with local ink. techflaws paraphrases the paywalled, German-language article.
Xerox uses region coding on their toner catridges AND locks the printer to the first type used. So if you use an NA (North America) cartridge you can’t use the cheaper DMO (Eastern Europe) anymore. The printer’s display does NOT show this, nor does the hotline know about it. When c’t reached out to Xerox, the marketing drone claimed, this was done to serve the customer better, I kid you not.
Ah, the old “serve the customer better by limiting his/her options,” as seen everywhere DRM/DRM-esque restrictions are applied.
Nearly every major printer manufacturer is in on the scam. HP saw an opportunity to increase incremental sales and staked out this territory in 2004. This brave new world of customer-screwing was followed by Lexmark, Canon, Epson and Xerox — none of which saw anything wrong with illogically restricting ink cartridges to certain regions.
Region coding for DVDs and videogames makes a certain amount of sense, provided you’re willing to make a small logic buy-in on windowed releases. But ink? It’s not like Australians need to wait six weeks for HP to cut loose ink cartridges so as not to sabotage the US release. The only reason to do this is to tie paying customers into the most expensive ink and toner. This lock-in is cemented by many printers’ refusal to recognize third-party replacement cartridges and/or allow refills of existing manufacturer cartridges.
The excuses made for this mercenary behavior would be hilarious if they weren’t so transparently dismissive of customers. Every flowery ode to customers’ best interests by PR flacks boils down to nothing more than, “Fuck ’em. It’s not like they have a choice.”