Quotulatiousness

October 25, 2013

The glamour of big IT projects

Filed under: Government, Technology, USA — Tags: , , , , — Nicholas @ 00:02

Virginia Postrel on the hubris of the Obamacare project team:

The HealthCare.gov website is a disaster — symbolic to Obamacare opponents, disheartening to supporters, and incredibly frustrating to people who just need to buy insurance. Some computer experts are saying the only way to save the system is to scrap the current bloated code and start over.

Looking back, it seems crazy that neither the Barack Obama administration nor the public was prepared for the startup difficulties. There’s no shortage of database experts willing to opine on the complexities of the problem. Plenty of companies have nightmarish stories to tell about much simpler software projects. And reporting by the New York Times finds that the people involved with the system knew months ago that it was in serious trouble. “We foresee a train wreck,” one said back in February.

So why didn’t the administration realize that integrating a bunch of incompatible government databases into a seamless system with an interface just about anyone could understand was a really, really hard problem? Why was even the president seemingly taken by surprise when the system didn’t work like it might in the movies?

We have become seduced by computer glamour.

Whether it’s a television detective instantly checking a database of fingerprints or the ease of Amazon.com’s “1-Click” button, we imagine that software is a kind of magic — all the more so if it’s software we’ve never actually experienced. We expect it to be effortless. We don’t think about how it got there or what its limitations might be. Instead of imagining future technologies as works in progress, improving over time, we picture them as perfect from day one.

QotD: The dangers of reading internet comments

Filed under: Humour, Media, Quotations — Tags: , , — Nicholas @ 00:01

I joke — hilariously — but there is a serious issue here. At least, I assume there is. Frankly, I can’t remember, because I made the mistake of scrolling down to the reader comments about the visa story. Reading online comments is like letting someone punch your brain in the face with a fistful of stupid. If you doubt this, consider that I’ve been hit with the “fist of stupid” so many times, I now think brains have faces. Kudos, Internet.

Scott Feschuk, “Mexico is ‘really mad’ at us, and it is so a big whoop: Diplomacy should be more like ‘Mean Girls’”, Maclean’s, 2013-09-20

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