There are few things more frustrating to deal with than officious bureaucrats with a rule book (and a gun). Here’s an example of how “the rules” matter more than common sense or rationality:
DHS takes documents supplied by the builder and creates a government form that includes basic information about the boat, including the price.
The primary form, prepared by the government, had an error. The price was copied from the invoice, but DHS changed the currency from Canadian to U.S. dollars.
It has language at the bottom with serious sounding statements that the information is true and correct, and a signature block.
I pointed out the error and suggested that we simply change the currency from US $ to CAD $ so that is was correct. Or instead, amend the amount so that it was correct in U.S. dollars.
I thought this was important because I was signing it and swearing that the information, and specifically the price, was correct.
The DHS agent didn’t care about the error and told me to sign the form anyway. “It’s just paperwork, it doesn’t matter,” she said. I declined.
She called another agent and said simply “He won’t sign the form.” I asked to speak to that agent to give them a more complete picture of the situation. She wouldn’t allow that.
Then she seized the boat. As in, demanded that we get off the boat, demanded the keys and took physical control of it.
What struck me the most about the situation is how excited she got about seizing the boat. Like she was just itching for something like this to happen. This was a very happy day for her.